Responsible for day-to-day operations driving efficient and client centered results. I help to drive alignment across the team and deliver on business priorities ensuring the small businesses we serve benefit from using our Thryv platform. I am driving cross collaboration and metrics attainment across marketing, product, sales, operations, IT, client success, international partnerships as well as legal and employee experience. My goal is to inspire and lead our operating team.

Responsible for engaging the organization in managing customer relationships, revenue, and profit. My goal is to foster a persistent focus on the customer in the actions the company takes. I also drive the organization to work together for optimum customer experience delivery while supporting all leaders in their role as cultural leaders in the journey to deliver the best experience possible to the clients of Thryv.

The success of our clients is directly linked to the success we experience as an organization. We will not thryv unless our customers are engaged in our software, receiving massive value from the products and services we offer. I am proud to oversee our software sales teams (Inbound, Partner & Enterprise), retention team & monetization team in addition to our learning, recruiting, product marketing & client experience teams at thryv. We focus daily on delivering exceptional experiences to our internal & external clients in every interaction in addition to fostering a culture that motivates people to be the best version of themselves on a daily basis...

As the leader of the training & recruiting departments at Dex Media my role is to ensure we recruit best in class talent and infuse passion and belief into our business advisors. We provide each of our 1000+ business advisors with the tools and knowledge necessary to deliver an excellent experience for our 350,000 + clients. The digital team I oversee is a unit of elite digital marketing & software sales specialists charged with ensuring the adoption and sales of our digital product offerings. The SAS sales team secures new local business clients for our flagship software product dexhub.

Director of Digital Media for Eastern USA. Lead sales team of Sr Digital Specialists and Responsible for Digital Revenue Targets & Development of 700+ Traditional Sales Reps / leaders in 23 state footprint that i serve. Duties Include - comprehensive strategic planning for Digital Media division / sales deployment / training & development / SMB seminars - Build and execute plan with Other Sr. leaders to generate new customers & secure revenue transitioning from traditional media spend to digital media and secure a long term profitable business model.

Current Responsibilities:- Responsible for the training, game planning, and results of sales force of 800+ reps spanning 11 states and 76 offices for YB USA for New Media Products to help aid in the transition of Print $ to New Media $'s.- Responsible for development and execution of Major Metro Initiative, designed to aid in the accelerated transition of traditional media revenues to new media revenues for the areas most severely impacted by changes in local search tendencies. - Leader of a team of 7 Elite Senior New Media Specialists Covering our 76 office footprint - Deployment Strategy, Compensation Packages, Ongoing Training and Development, Forecasting, Achieving / Surpassing Financial Goals.- Public Speaker - Host Local Seminars in Major Metros to Educate Small Business America about how SERPs Function and dispell myths of PPC / SEO / Places / Social Media. Teach how to use SERPs and Social Media to Acquire Affordable Leads.- Developing Internet Strategies for Top Clients, Presenting and Selling these Strategies Personally to top 1/2 % spenders.

Led a team of 62 premise sales reps and 7 managers selling everything from traditional YP ads to yb.com, SEM, and other pilot products. Responsible for day to day management of the business including operating plan development, deployment strategy, fiscal planning, hiring, comp plan development, training - all aspects of the business. Surpassed financial objectives, increased productivity.

Led a team of 32 premise sales reps and 3 managers selling everything from traditional YP ads to yb.com, SEM, and other pilot products. Responsible for day to day management of the business including operating plan development, deployment strategy, fiscal planning, hiring, comp plan development, training - all aspects of the business. Surpassed financial objectives - increased revenues 55%, increased customer base, decreased turnover, increased productivity, launched new markets.