Grant Hall Email & Phone Number

Florida, United States

Asked to return to be the onsite manager for the 1000 Williams Island property with 321 units to spearhead multiple major project renovations for the property. Responsible for overseeing the operation, physical condition, and financial performance of the property encompassing tenant relations, expense control, contract negotiations, capital improvements, vendor management, property/building maintenance, security, legal issues, accounting, and insurance. Manage a budget of $XMM, a staff of 10 and 20+ subcontractors. Project Management Accountabilities▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Oversaw a $XMM assessment for a front entrance waterproofing and concrete restoration including removal/replacement of all planters, pavers, landscaping, lighting, and sidewalks. The two-year project also included an entire building envelope stucco repairs and painting, an elevator modernization, and replacement of the party room windows to hurricane windows.✓ Spearheaded a remodeling project of the upper lobby bathrooms ($XXK) and conversion of 2 unused rooms into a fitness center ($XXK). Also replaced 2 cooling towers, 2 chillers, and 2 air handlers ($X.XMM).✓ Starting a $XXXK remodeling project encompassing the party room, kitchen, library, media room, conference room and billiards room (conversion to a social room). Vetted three potential designers and worked with attorneys to set up the mail out for the 60-day unit owner approval.✓ Other projects included Full Video Camera and Access Control replacement throughout the entire building; A/C riser piping replacement; upper/lower garage concrete restoration, painting and stripping; and full replacement of the fire panel/smoke detectors in the entire building.* continued below *

* continued from above *Property Management ▬▬▬▬▬▬▬▬▬▬▬✓ Review and approve invoices and monitor receivables. Monitor financials to ensure budget requirements are met. ✓ Conduct routine inspections on all buildings and grounds to ensure proper maintenance, repairs and construction. Negotiate with vendors to obtain best possible value and cost.✓ Maintain a professional relationship with the Board of Directors, Unit Owners and Vendors. Meet with Board of Directors of all communities to discuss all financial issues and present possible solutions with positive long-term effects. ✓ Develop and submit complete and accurate annual budgets, meeting all deadlines.

Miami, Fl

Promoted to manage a portfolio of 12 properties including High Rises, Garden Style, Condos, and HOAs including 5500 doors and 75 Board Members from Miami to Jupiter. Accountable for daily operations, financial administration, maintenance accounting, customer service, vendor relations, contract bids, rehabs/renovations, violations, & compliance. Manage & mentor a staff of 70 & administer budgets in excess of $XXM. Emphasis on reducing property annual operating costs. Regional Operations Management▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Ensured each property is maintained in 1st class condition including buildings and common areas. ✓ Provide team members with professional development consistent with their career goals & abilities. Work across diverse, cross functional teams to share best practices. ✓ Earned reputation for a management style that reflects credibility & innovation with a commitment to customer service. Achieved 98% of targeted client retention goal.✓ Started a G-Team & created a performance award for going above & beyond, implemented company wide.✓ Teach the one day manager training once a month in our KW University. Project/Construction Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Oversaw projects including concrete restoration, waterproofing, replacement of chillers, replacement of expansion joints, pool resurfacing, pool replacements, pond waterproofing, repainting of full communities, mailbox replacements, lobby & hallway remodeling, elevator retrofits, & more. ✓ Currently working with the engineers and architects to obtain 40 Year Certification for 2 properties.Asset Management▬▬▬▬▬▬▬▬▬▬✓ Renegotiated contracts, decreased expenses & improved performance criteria of vendors. ✓ Interface with large clients to develop and maintain organizational strategies, goals & priorities for each community.✓ Cultivated the 1000 Island property from receivership to operating cash during tenure. ✓ Multiple Due to Due From were removed from the financial statements.

Initially hired as the onsite manager for the 1000 Williams Island property with 321 units. Responsibilities encompassed overseeing the operation, physical condition, and financial performance of the property encompassing tenant relations, expense control, contract negotiations, capital improvements, vendor management, property/building maintenance, security, legal issues, accounting, and insurance. Managed a staff of 15. ✓ Reviewed and approved invoices and monitored receivables. Monitored financials to ensure budget requirements were met. ✓ Reduced cost by outsourcing different service contracts to reduce operating costs.✓ Conducted routine inspections on all buildings and grounds to ensure proper maintenance, repairs and construction. Negotiated with vendors to obtain best possible value and cost.✓ Maintained a professional relationship with the Board of Directors, Unit Owners and Vendors. Met with Board of Directors of all communities to discuss all financial issues and presented possible solutions with positive long-term effects. ✓ Formulated effective ongoing resident relations, implemented initiatives, and maintained an operating environment to achieve a superior level of resident service. Monitored all community problems and concerns and solved them in a timely manner.✓ Developed and submitted complete and accurate annual budgets, meeting all deadlines and demonstrating through analysis and consideration for the goals of the asset as well as the market conditions.

Directly responsible for planning, directing, implementing, and maintaining common elements and operating the association in accordance with community regulations and documents to achieve harmony for two community properties. Hired and managed employees and property budget. Reported to the District Manager and HOA Board of Directors.✓ Assisted in establishing procedures for fire prevention, guarding/patrolling property and investigating accidents or criminal acts.✓ Evaluated existing vendor contracts and sourced/acquired new vendors when necessary. Coded vendor invoice payments.✓ Solicited bids on maintenance and construction projects and participated in selection of contractors.✓ Tracked and processed architectural change request by Unit Owners.✓ Assisted in preparation of insurance claims for property damages. Obtained bids and oversaw completion of repairs.✓ Prepared agenda for monthly meetings and attended meetings with Board of Directors, as well as Annual and Special meetings.✓ Provided monthly management report to Board of Directors.✓ Investigated and made written reports of all accidents, claims for property and personal injury relating to common elements.✓ Prepared recommendations for collection on delinquent accounts and acted as a liaison for association counsel and board.✓ Assisted in a major mold remediation project at Baywinds, West Palm Beach, FL.

Baltimore, Md

Owner’s representative overseeing projects from development to completion of construction. Oversaw facilities and property management of 2 Denny’s restaurants; 4 Skateland roller skating centers; 1 Sleep Hotel; 1 Exxon Tiger Express with Choice Picks Food Court Franchise; 1 Hot Shots (upscale billiards); 1 Mike’s Crab Shack Restaurant; and 107,000 sq. ft. of commercial rental space. Accountable for day-to-day operations of all assets including HR, sales, marketing, advertising, budgets, payroll, controllable profit, food and labor cost control, inventories, purchasing, maintenance, capital improvements, risk management, customer service, community relations, and assuring franchise standards we met. Hired, trained, coached and mentored district leader, general managers and other management staff.Select Accomplishments ▬▬▬▬▬▬▬▬▬▬✓ Opened all properties on time and as projected and reduced time costs on remodels.✓ Decreased costs for maintenance issues by 14.2% and reduced employee turnover by 23%.✓ Increased profit centers including maintaining controllable profit at Denny’s.✓ Served as direct contact during the Denny’s discrimination hearings concerning civil rights monitoring and individual claims/issues.✓ Increased Skateland sales over a 5 year period by $1M.Asset Management▬▬▬▬▬▬▬▬✓ Ensured adherence to strict franchise standards. Maintained controllable costs and service standards for all locations.✓ Handled all claims for injuries at roller skating facilities, workers comp claims, and liability claims on all buildings.✓ Maintained asset management from establishing par levels of all inventories (food, beverage, pro shop, and supplies).✓ Reported to Partners and Denny’s representative regarding any financial, operational and franchise matters.✓ Formulated business plans, forecasts, departmental budgets, capital budgets and business trends.***Continued below

Baltimore, Md

Operations Management▬▬▬▬▬▬▬▬▬▬▬✓ Managed facilities including plumbing, electric, HVAC, grounds keeping, landscaping, fire control, roofing, utilities, safety issues, etc. ✓ Oversaw all contractor services including carpet cleaning, hood ventilator cleaning, pest control, alarms, trash collection, landscaping, cash register systems, security, window cleaning, ATMs, snow removal, and billboards.✓ Obtained bids for maintenance and repairs. Developed scope of work and scheduled tenant and building improvement projects.✓ Resolved tenant conflicts, delinquent rents, lease obligation, and lease renewals.✓ Coordinated subcontractor activities. Interfaced with architects, contractors and vendors.✓ Developed employee handbook for 4 Denny’s locations. Set standards for company image, integrity, and banquet menus.✓ Maintained operational integrity to effectively meet expectations of customers, guests, and tenants.✓ Designated liquor license holder for Denny’s and Sleep Inn 64-seat lounge, and Exxon.Project Management/Renovations▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Worked with Denny’s GCs to oversee building of shell and installation of food service hood, kitchen cabinets, cook line, booths, rest rooms, dining room, and hostess area in all 4 locations.✓ Served as a GC overseeing entire projects by being hands on in development and remodeling of all facilities.✓ Selected decorating package for Sleep Inn and finished hotel shell with internal staff including all cabinet and carpentry work.✓ Purchased and oversaw installation of food service equipment in Exxon Tiger Express and Choice Picks food court including refrigerators, freezers and gondolas.✓ Accomplished opening all new facilities and all remodeled facilities successfully on time and on budget.