• Managing 200+ Client’s portfolio comprising domestic and international clients. • Leading a team of 4 people and regularly training them on the Unolo portal, Customer handling and managing support ticket operations. • Developed streamlined processes to facilitate a smooth client journey from initial onboarding to completion of their lifecycle on our platform. • Implement aggressive measures to keep the churn rate below 5%. • Initiate regular check-ins with customers to review… Show more • Managing 200+ Client’s portfolio comprising domestic and international clients. • Leading a team of 4 people and regularly training them on the Unolo portal, Customer handling and managing support ticket operations. • Developed streamlined processes to facilitate a smooth client journey from initial onboarding to completion of their lifecycle on our platform. • Implement aggressive measures to keep the churn rate below 5%. • Initiate regular check-ins with customers to review their progress, address any issues or concerns, and highlight new features or opportunities that align with their objectives. • Act as a primary point of contact for customer inquiries or escalations, providing timely and effective solutions to ensure customer satisfaction and retention. • Track and analyze key performance metrics related to customer health, satisfaction, and usage, using this data to inform strategic decisions and prioritize efforts that drive positive outcomes for customers. Show less

• Managing 200+ Client’s portfolio for whole North American Region.• Responsible for providing regular training sessions of Geotab & ZenduCam to all my clients.• Upselling & Cross selling of Cameras & GPS devices in order to equip my clients with all facilities.• Dealing with Onboarding, Churn request, support issues, installations etc. for complete customer satisfaction.• Monitor CSAT & NPS scores and record customer journey to identify areas of improvement.• Use tools… Show more • Managing 200+ Client’s portfolio for whole North American Region.• Responsible for providing regular training sessions of Geotab & ZenduCam to all my clients.• Upselling & Cross selling of Cameras & GPS devices in order to equip my clients with all facilities.• Dealing with Onboarding, Churn request, support issues, installations etc. for complete customer satisfaction.• Monitor CSAT & NPS scores and record customer journey to identify areas of improvement.• Use tools including Power BI, Excel and CRM Reporting modules to create Reports and Dashboards.• Work with Support and Technical Teams for client account implementation. Show less

• Managing 40+ Client's portfolio for whole Delhi-NCR region.• Providing customer escalation resolution within specified TAT.• Identify upsell, cross-sell, referral opportunities and conduct discussions with clients to identify new features and modules.• Plan virtual and in-person onboarding sessions, kick-off meetings and review calls.• End to End resolving all client's issues to provide them full satisfaction on Fleetx portal.• Conduct regular meetings with clients to… Show more • Managing 40+ Client's portfolio for whole Delhi-NCR region.• Providing customer escalation resolution within specified TAT.• Identify upsell, cross-sell, referral opportunities and conduct discussions with clients to identify new features and modules.• Plan virtual and in-person onboarding sessions, kick-off meetings and review calls.• End to End resolving all client's issues to provide them full satisfaction on Fleetx portal.• Conduct regular meetings with clients to prevent churn and ensure renewals are done on time.• Monitor the health of client accounts and work with clients to identify and resolve the challenges for activation and adoption. Show less

• Inspired the whole team of Sales executives & Managers to improve the performance. • Handling company’s overall operations as Team Leads report directly to me while executives generate revenue for the company.• Working closely with the Fleet owners and pitching the ideas for Dot2dotz advertisements to the Delhi metro.• Sorted out all the previous accounts of expenses to pitch out an accurate next 6 months plan and projection of Dot2dotz’s revenue and status.• Responsible for… Show more • Inspired the whole team of Sales executives & Managers to improve the performance. • Handling company’s overall operations as Team Leads report directly to me while executives generate revenue for the company.• Working closely with the Fleet owners and pitching the ideas for Dot2dotz advertisements to the Delhi metro.• Sorted out all the previous accounts of expenses to pitch out an accurate next 6 months plan and projection of Dot2dotz’s revenue and status.• Responsible for Dot2dotz branding and marketing throughout the NCR for general awareness.• Regular discussions with the Developers (IT) to improve the user experience and make our app market friendly. Show less

I was involved with the following responsibilities:• communicating and maintaining smooth partnership with resellers (previous and new) all around the world and working closely with key spokespeople;• providing Marketing material for websites and showrooms to all the resellers and distributors; • printing Customized sample prints for clients with the help of Simplyfy 3D (slicing software) and CATIA V5 (designing software, if no stl file is available);• liaising with, and… Show more I was involved with the following responsibilities:• communicating and maintaining smooth partnership with resellers (previous and new) all around the world and working closely with key spokespeople;• providing Marketing material for websites and showrooms to all the resellers and distributors; • printing Customized sample prints for clients with the help of Simplyfy 3D (slicing software) and CATIA V5 (designing software, if no stl file is available);• liaising with, and answering enquiries from clients and other companies, often via telephone and email;• organising events including open training day at Leapfrog HQ, Live webinars, conferences;• travelling internationally during the working days to visit clients & resellers;• fostering community relations and representing Leapfrog in 3D printing events such as Rapidpro, 3D Print Hub etc. Show less

Recorded observations on Ultrasonic testing, Magnetic Particle Inspection, Die Penetration Testing, Leak Detection. These techniques were used for testing of casting materials for turbine manufacturing.

Applied useful knowledge of CATIA V5 R19 software in summer training of designing and developing Automobile Switches and Parts.

My job responsibilities included: Working closely with all the FMCG Company’s staff and creating space for their advertisements in our facility as it generates revenue for the store. Staffs of 30 workers were assigned to me in order to manage the whole store during my tenure. Marg CRM software) is employed at the store to help everything arranged and sorted and a POS system for creating the bills in a proper manner. During my tenure, Swagat store crossed a target… Show more My job responsibilities included: Working closely with all the FMCG Company’s staff and creating space for their advertisements in our facility as it generates revenue for the store. Staffs of 30 workers were assigned to me in order to manage the whole store during my tenure. Marg CRM software) is employed at the store to help everything arranged and sorted and a POS system for creating the bills in a proper manner. During my tenure, Swagat store crossed a target of > 1 Crore sales annually for the first time which is still increasing at the moment. Show less