- Developed a custom Employee and Data Tracking application using Zoho One, streamlining operations for a small therapy business and improving efficiency - Managed full project lifecycle, from business analysis and requirements gathering to deployment, aligning solutions with client objectives- Implemented secure user access with role-based permissions, enhancing data accessibility while maintaining confidentiality- Designed analytical dashboards with Zoho Analytics, providing actionable insights through KPIs and financial data visualization- Automated data entry workflows, saving the primary user several hours per month and increasing data accuracy

- Led end-to-end development of custom low-code applications for clients, working closely with clients to gather and prioritize requirements, schedule releases, remove blockers, and communicate expectations, supporting an 80% decrease in AppDev costs- Developed and presented a Proof-of-Concept (POC) for a prospective client, showcasing rapid development capabilities (includes SQL, HTML, CSS) and directly contributing to the acquisition of a new contract- Designed and implemented an equipment check-in/check-out system with user provisioning and role-based permissions, enhancing operational efficiency- Acted as a consultant, providing expert advice and support to clients on the strategic use of Jitterbit’s platform, including integration strategies, application development, and process automation- QA tested AI App Creation feature through rigorous testing, documenting key features, requests, issues, and enhancements, collaborating with Dev team to facilitate a shared understanding of goals- Presented demos to diverse audiences, effectively communicating technical concepts to non-technical stakeholders

- Led design, development, and launch of several low-code applications, handling millions of data points, employing database development, complex SQL queries, automation integration, and CI/CD development practices- Managed SDLC for all internal projects, utilizing Scrum principles, and engaging stakeholders in order to plan releases, generate user stories, and maintain, prioritize, and groom product backlogs- Executed end-to-end development of an insurance claim-auditing application, leading design sessions, defining requirements, and creating the underlying SQL Server database, UI/UX and all features- Primary liaison between our company and Jitterbit (3rd party PaaS provider); led frequent meetings, guiding system functionality discussions and broadening understanding of system capabilities - Resolved urgent bugs as SME for vital software, serving as the primary contact during critical deadlines and assisting multinational corporations and governments (FTX, Revlon, Puerto Rico, etc.) through complex bankruptcy filings- Managed QA testing protocols and bi-weekly code deployments, ensuring system stability and performance, and provided user training and support- Acted as Business Analyst, gathering requirements, defining product roadmaps, prioritizing backlogs, and delivering solutions aligned with business objectives

- Led 20+ requirements gathering sessions, generated over 30 user stories, and designed current / future state process flows using UML, supporting the SDLC, stakeholder engagement, and end-to-end testing- Managed end-to-end development for a vital tool, allowing sales representatives to quickly estimate customer financing options, decreasing clicks-per-task from 12 to 1

• Provided regular consultation to help maintain/create automations relating to CRM and database management as well as help troubleshoot larger technology-related issues

- Automated 15+ key administrative processes using Zapier's low-code platform, integrating custom API’s and streamlining operational workflows to save over 1,000 hours annually on administrative tasks- Transformed manual legal operations into a HubSpot CRM-integrated process, automating contract fulfillment from drafting to storage and reducing the average process time from 6 to 1.5 days, a 75% improvement in turnaround time- Implemented customizable payment plans and 6-month, interest-free credit options for clients- Built out an affiliate program, increasing sales reps from 1 to 20 without adding overhead costs

• Created exhaustive database of clients from 3 years of data, allowing therapists to efficiently keep track of clients and quickly find relevant client information• Analyzed manually collected client data to identify key issues for different demographic segmentations, allowing owner to effectively shift efforts towards underserved markets

Responsibilities included: seating customers, taking food/drink orders, serving alcohol, running food, communicating with customers and back-of-house staff, taking to-go orders, making appetizers, cleaning the restaurant, and opening/closing duties.• Exceeded 18% average tip per bill, compared to a 14.5% restaurant average• Organized and promoted weekly live music nights and karaoke nights, resulting in higher sales and longer customer retention

• Demonstrated outstanding customer service by increasing tips resulting in a promotion to shift supervisor after 3 months• Commended for ability to maintain healthy and amiable relationships with co-workers, supervisors, and customers