Utility 4 Business is an independent energy consultant that specialises in various aspects of the energy industry. As an experienced Operations Manager, I understand the challenges faced by businesses operating in the energy sector. I am committed to optimising processes and driving efficiency while taking into consideration the unique needs of our clients. My focus is on overseeing day-to-day operations, managing resources effectively, and implementing strategies that enhance productivity… Show more Utility 4 Business is an independent energy consultant that specialises in various aspects of the energy industry. As an experienced Operations Manager, I understand the challenges faced by businesses operating in the energy sector. I am committed to optimising processes and driving efficiency while taking into consideration the unique needs of our clients. My focus is on overseeing day-to-day operations, managing resources effectively, and implementing strategies that enhance productivity while being sensitive to the concerns of our clients. I possess the skills to foster cross-functional collaboration and deliver results in high-pressure environments while understanding the importance of empathy in building long-term relationships with our clients. I am passionate about facilitating energy contracts between energy suppliers and commercial or industrial customers and negotiating pricing on behalf of our customers with a deep understanding of their needs. Show less

• Achieved lead generation and sales targets, actively building client relationships.• Guide clients through the Net Zero journey, from consultancy to energy monitoring, green electricity procurement, smart building control, and renewable energy projects.• Cultivated strong client relationships and maintain a robust pipeline through proactive networking and leveraging industry connections.• Delivery of agreed lead generation and sales targets.• Acted as a Q Energy ambassador in… Show more • Achieved lead generation and sales targets, actively building client relationships.• Guide clients through the Net Zero journey, from consultancy to energy monitoring, green electricity procurement, smart building control, and renewable energy projects.• Cultivated strong client relationships and maintain a robust pipeline through proactive networking and leveraging industry connections.• Delivery of agreed lead generation and sales targets.• Acted as a Q Energy ambassador in client meetings, conferences and webinars. Show less

• Overseeing utility infrastructure solutions for public and private sectors.• Developed strategic relationships with SME, ML, and Corporate sectors, partnering with trusted energy brokers and utilising proprietary software systems to streamline operations.• Provided comprehensive management and reporting, including performance reports, call recordings, and GDPR compliance.• Collaborated with business associations and B2B companies across the UK, expanding service offerings and… Show more • Overseeing utility infrastructure solutions for public and private sectors.• Developed strategic relationships with SME, ML, and Corporate sectors, partnering with trusted energy brokers and utilising proprietary software systems to streamline operations.• Provided comprehensive management and reporting, including performance reports, call recordings, and GDPR compliance.• Collaborated with business associations and B2B companies across the UK, expanding service offerings and enhancing brand awareness.• Established a commercial energy brokerage to facilitate connections between retail energy suppliers and customers in the deregulated energy market. Show less

Responsible for growing and maintaining all departments under the retention operations. Introducing and overseeing the implementation of new systems solutions, exploring all new business and retention revenue opportunities. Building and liaising cooperatively with all departments and functions within exchange utility by focusing on business growth expectations and key risks throughout the operation. • Built strategic relationships, ensuring key relationships are maintained and developed… Show more Responsible for growing and maintaining all departments under the retention operations. Introducing and overseeing the implementation of new systems solutions, exploring all new business and retention revenue opportunities. Building and liaising cooperatively with all departments and functions within exchange utility by focusing on business growth expectations and key risks throughout the operation. • Built strategic relationships, ensuring key relationships are maintained and developed whilst maximising commercial value and growth for new/renewals business.• Achieved a 40% increase in retention sales volume within the first 12 months, improving customer loyalty and driving revenue growth.• Utilised complex data sets to determine and set competitive prices, building strong relationships with suppliers and providing pricing for new and renewal customers.• Mentored and motivated a team of 1 senior manager, 20 strong renewal agents, and 4 pricing analysts, ensuring a positive and high-performing culture.• Successfully revived a struggling retention operation through strategic pricing and promotional strategies, resulting in a turnaround success story and significant sales growth.• Doubled retention sales volume within the first 12 months from 46% to 86%.• Led the expansion of the retention department from 10 to 20 employees, building a competitive sales force through attractive benefits packages and performance-driven sales incentives. Show less

• Developed and maintained strong business relationships with clients, fostering trust and loyalty.• Led a team of 10 employees, overseeing the hiring process, providing training, and supporting their professional growth.• Demonstrated a proactive approach to problem-solving, effectively addressing challenges and implementing solutions to enhance overall performance.• Collaborated with the director to improve operations, identify and resolve issues, and ensure the delivery of… Show more • Developed and maintained strong business relationships with clients, fostering trust and loyalty.• Led a team of 10 employees, overseeing the hiring process, providing training, and supporting their professional growth.• Demonstrated a proactive approach to problem-solving, effectively addressing challenges and implementing solutions to enhance overall performance.• Collaborated with the director to improve operations, identify and resolve issues, and ensure the delivery of exceptional customer service.• Developed and maintained strong business relationships with clients, fostering trust and loyalty.• Effectively managing sales opportunities for new and retention targets, and promptly responding to incoming and outgoing sales calls. Show less