Senior Technology Business Systems Consultant, Avp
Greater Seattle Area
** BSC V (2021-2023) **Performed product owner tasks for two Agile delivery teams simultaneously, writing user stories as well as leading backlog refinement and sprint planning ceremonies on initiative to onboard loan portfolios to new servicing platform, delivering Definition of Ready project roadmap two months ahead of schedule. Mentored new BSCs in agile requirements writing in JIRA and user acceptance testing of Home Preservation decisioning systems.Developed technical requirements to automate the solicitation product workflow of 400 loans monthly, resulting in the automation of eligibility evaluation, underwriting decisioning, and system of record updating.** BSC IV (2017-2021) **Lead BSC on 100-person project for COVID-19 Forbearance Automation, responsible for providing instant payment relief under the federal CARES ACT, aiding over one million customers in eleven months.SME for multiple cross-functional projects related to COVID-19, creating and presenting business process flow maps, and acting as information point of contact for upstream/downstream systems and stakeholders that were impacted.Owned the Department of Veterans Affairs portfolio across multiple systems, representing 10% of Home Preservation population, responsible for development of new products as well as maintenance and enhancements.Acted as liaison between Wells Fargo and purchasing vendor of proprietary application, ensuring seamless transition of control while maintaining company interest in government compliance and custom servicing needs for 50% of the HP population.** BSC I-III (2013-2016) **Lead BSC on initiative to create a proprietary servicing platform and connect it with external client-owned application, streamlining the decisioning process for 30% of the HP population.Authored mapping requirements for thousands of data points to connect operating systems in the business process, including decisioning rules engine and settlement completion application.
