• Working independently to directly influence the performance of everyone who interacts with store customers and to support the store environment by ensuring best-in-class customer service experiences.• Recruit, hire, assess, develop, and retain people committed to outstanding customer service for my store, as well as promotions in other stores. • Making discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of the store. • Count, balance, and reconcile daily business transactions. • Mentor district store associates by leading bi-monthly conference calls focused on preparation for advancement to store manager role.

● Manage Walgreens staff and team members.● Allocate resources to optimize efficiency.● Direct and oversee daily store operations.● Set-up store merchandising and advertising.● Evaluate and analyze key performance indicators (KPI).● Responsible for daily inventory and cash management operations.

Recruited as online gaming specialist to facilitate and manage gaming community. Responsible for advanced technical support and community moderation for (Nokia) N-Gage gaming community and forums. Tasked with coordinating support ramp-down processes for end to end service termination of mobile online gaming platform. Acted as key point of contact for all technical support issues- with focus on game purchase and activation systems. Provided weekly reporting of customer feedback for multiple Nokia services including maps, store, and messaging. Monitored and provided input to insure continuity with Nokia Facebook and Twitter.

Responsible for obtaining, establishing, and managing accounts of potential and current clients. First point of contact for all perspective clients. Provide a personal consultation for clients to determine their needs, long and short term goals, as well as demonstrate how our club can help accommodate those needs. Support management on weekly basis to provide suggestions on improving customer satisfaction and club efficiency. Responsible for totaling daily membership changes three days a week. Responsible for updating programs on company website; including collecting information, creating uniformed forms, and verifying ease of use.