Grant Keogh Email & Phone Number

Cheltenham, Nsw, Au

Berlin, Berlin, De

Helping businesses create value and improve satisfaction, adoption and ways of working with technology. Bringing to life the investment in eCommerce, Microsoft 365, Teams, and PowerPlatform by translating for every day uses.

Sydney, Nsw, Au

Leading the IT Business Partner Team focusing on commercial IT, vendor relationships, software lifecycle, and IT governance. Working closely with the business to deliver solutions that meet their needs and align with global standards. I have successfully developed and implemented tools and policies to improve the visibility, efficiency, and quality of IT software and services, as well as reducing costs and risks.

Paris, Ile-De-France, Fr

Contract role within the Global L1 Services team to manage the relationship with the IT Service Desk Outsources and the internal customers. Responsible for the APAC region but also building process and service improvements for global adoption. Leading Knowledge activities including Service Catalogue, L1 Knowledge Management, and Self-Service articles. Monitoring SLA performance, complaints resolution.Redefined the Customer ITSM Experience beyond speed, volumes, and typical SLA’s by implementing simple processes for capturing satisfaction and actioning service improvements. Backed up with reporting and trend analysis to help stakeholders understand patterns and where to focus.

Promoted into the newly created role in the IT management team. Working closely with the business leadership and global IT teams to align the business strategy with IT, ensuring the right technology and projects are delivered for maximum benefit. Capturing new demand, preparing business cases and portfolio management.

Promoted to lead a team of 7 plus outsourced partners to keep 1800 staff productive by providing support, hardware, projects, training and services. Annual Capex budget of around $500k. Achieving the highest levels of customer satisfaction and year on year improvements. Successful outsourcing of level one support with strong ongoing relationship and development.Successful contracts negotiated for several thousand mobile devices and connections, printer fleet and outsourced partners. Achieving considerable year on year savings.Technical Project Manager for the Head office relocation to a new building, with a change to activity-based working requiring completely new IT hardware and ways of working.

Relocated to Auckland to focus on a variety of business Solutions projects. Completing several projects in HR Systems, Product Lifecycle Management, Engineering Asset Management, and Quality & Corporate Risk.

Promoted to lead a new team in Sydney focusing on Field Sales Management softwareand hardware. Rolling out new Sales Force Automation tools managing visit cycles,product promotions, and sales.

Working with a small team to implement Trade Promotion Management, DemandPlanning, and providing Application Support.

Auckland, Nz

Progressed from the Project Office to the Systems Development team. Focused onsoftware Project Management and specialising in the Document Management system.

Auckland, Nz

Primarily involved in the firm wide implementation of a new Document Managementsystem, and Document Imaging system.

Working with all Business Units within the Steel Group to provide Business Analysis, Project Management, Senior BPCS support, and Training.

Auckland, ., Nz

Promoted into the Global IT team to work on a global ERP rollout and upgrades inRussia and Hong Kong.

Auckland, ., Nz

Internal customer service role in the Middle East team. Responsible for demand planningand order processing for Middle East dairy shipments.

Auckland, ., Nz

Generalist activities including Data Integrity, Security, First level support, assetmanagement, and Software Licensing.

London, Gb

Now know as Diageo. One of the largest multinational alcoholic beverage companies.Moved from New Zealand to London for my ‘OE’. Working in the UK head office initiallyas a Contractor in the Brew House, and then appointed to the role of Customer ServiceAdministrator in the National Service Centre. Focusing on IT system improvements, dataaccuracy and reporting. A dedicated member of the tasting panel.