- Guide customers through product selection and implementation based on budget and feature preference.- Troubleshoot home and audio technical problems to offer solutions within scope, budget, and time frame.- Provide impeccable and responsive customer service, resulting in high customer satisfaction.

- Implemented two monthly training cohorts, catering to 20-40 attendees each, thereby increasing certification rates.- Led weekly standup meetings, leveraging robust communication and presentation skills to drive team alignment and increase productivity.- Fostered positive workplace culture through the distribution of monthly employee newsletters, enhancing departmental transparency and morale.- Championed process improvement initiatives, notably onboarding customers in half the traditional timeframe, which led to a promotion.- Conceived and produced high-impact training videos to promote efficient methodologies, providing lasting contributions to the organization with hundreds of hours of time saved.- Pioneered technical advancements, automating multiple training processes and reports to increase productivity and streamline operations.

- Enhanced client comprehension and diminished costs leading 25-30 monthly “train the trainer” sessions.- Spearheaded a customer-facing onboarding video, cutting onboarding time by 24 hours monthly.- Adapted to a fast-paced, changing environment with a self-motivated mindset and versatile work ethic.- Secured and retained key accounts by onboarding 30 customers monthly, including power users.- Slashed expenses and time through customer education for essential learning platform functions.

- Managed large-scale technical projects, ensuring timely delivery and maintaining high-quality standards.- Utilized excellent time management skills to effectively service 60-65 active customers concurrently, utilizing problem-solving abilities for issue resolution.- Achieved consistent recognition, ranking among the Top 10% of Project Managers companywide for utilization, active customers, and licenses.- Boosted engineer utilization by 25% and conserved 160 labor hours through the successful implementation of a data governance program addressing core KPIs.

- Managed and successfully executed complex initiatives, including the migration of over 600 customers to a new digital signage platform, resulting in a 30% increase in product usage.- Streamlined customer onboarding with comprehensive product and customer training; reduced onboarding time by 36 hours and decreased backlog by 40%.- Enhanced customer retention and product use by designing and implementing effective customer programs.