Created volume planning forecasts and managed worldwide commodity requirements for X86 microprocessors and memory commodity segments. Initiated the creation of the planning group in ‘System X” from its1999 launch. Developed a single commodity ownership point from multiple global points of control split between box-embedded and marketed commodities, streamlining structural efficiency through centralization. IBM is considered to be a world class, globally integrated supply chain.• Improved forecast accuracy 15%, and provided many of the additional following savings: $26 million decrease in premium expedited freight cost, 60% decrease in supply chain inventory, and higher customer serviceability with a 90% decrease in quarter-end unshipped orders, and a 50% order improvement in order receipt to shipment.• Teamed with diverse groups supporting marketing initiatives and technical transitions while balancing affordable levels of inventory and achieving optimal revenue. • Created efficiencies with evolving Intel X86 microprocessor commodity through creation of three global commodity hubs offering 30% higher forecast accuracy, reduced inventory levels, and increased customer satisfaction.

Customer Support Operations (1993 to 1999)Managed hardware and software rollouts for large accounts including Gannet Corporation (Owner / operator of “USA Today” plus 300 other media locations). Supported configurations, ordering, backlog, systems assurance, and installation team coordination for multiple monthly installations.• Recognized through client award for creating a better understanding of customer concerns and fostering a highly collaborative environment through face-to-face client interaction.• Directed taskforce enhancing operational processes reducing redundant tasks, leading to 30% operational efficiency improvement.

Business Control Analyst, US Marketing (1989 to 1993) Team leader for master records department consisting of 20 million customer records with 2000 new accounts created daily throughout 500 marketing offices. Analyzed operational procedures for managing large record volumes, implementing quality control, and purging inactive records. Responsible for quality control over 100 record data fields to lessen defects on legal names, enterprise association, taxes, billing, and industry alignment.  Led relocation of customer master records department from New Jersey to Maryland in a tight seven-week period. Mastered all procedures, established new site, and organized infrastructure and training of newly -hired staff while maintaining uninterrupted field operations support. Created field communication tool for headquarters to over 500 branch offices, resulting in faster and more efficient training, quality control, and legal adherence.