- Coached development teams to deliver patient portal, telehealth, and clinic/EMR application features- Transformed dev teams to use Kanban practices through training and hands-on coaching engagements- Coordinated with teams and POs to refine work items, remove blockers, optimize flow and delivery outcomes - Reduced cycle times for teams from three+ weeks to under one week- Increased work item throughput for most teams by 3X- Drove significant improvements in feature workflow, stakeholder satisfaction, and team morale- Transformed org to leverage forecasting tools and techniques for capacity and delivery planning- Trained all teams/leaders on Kanban and Agile Planning, probabilistic forecasting, and work right-sizing- Coached middle management and C-level leaders on delivery workflow of high-level initiatives- Managed justification, design, and implementation of CI/CD delivery pipeline- Implemented Agile health checks to keep teams diligent on best practices

- Embedded with and coached Recruiting Team, Pay Team, Data Warehousing Team, and Workflow teams to:o Create, manage, and stabilize their workflowso Improved cycle times from 20 days to 5 days and increased throughput by 2x o Transformed teams to embrace limiting work in progress, increase competence in user story slicingo Coached teams to manage work item age, dependencies, risks, and issue identification (Jira)o Improved team outcomes in innovation, stakeholder management, increased tool proficiencyo Introduced adoption of probabilistic forecasting as a method for improving outcomes- Conducted over 90 Kanban Workshop trainings including Introduction to Kanban, Work Slicing, Agile Planning, and Advanced Kanban- Conducted various presentations at DevCon events and Agile Conferences

- Embedded with and coached Recruiting Team, Pay Team, Data Warehousing Team, and Workflow teams to:o Create, manage, and stabilize their workflowso Improved cycle times from 20 days to 5 days and increased throughput by 2x o Transformed teams to embrace limiting work in progress, increase competence in user story slicingo Coached teams to manage work item age, dependencies, risks, and issue identification (Jira)o Improved team outcomes in innovation, stakeholder management, increased tool proficiencyo Introduced adoption of probabilistic forecasting as a method for improving outcomes- Conducted over 90 Kanban Workshop trainings including Introduction to Kanban, Work Slicing, Agile Planning, and Advanced Kanban- Conducted various presentations at DevCon events and Agile Conferences

- Implemented Data Capture and Servicing for Customer Care UI, Credit Bureau, Balance Transfer, and Counteroffer features for Consumer and Commercial cards for both prospect and existing card members- Led team in implementation of Global Customer Acquisition Platform, over 35,000 card applications / day- Coached and led teams in all Scrum activities using Rally and Pega- Coached multiple Agile Release Trains through PI Planning and execution- Work with business and PMO to clarify and estimate features across Scaled Agile teams- Acted as SAFe trainer for a variety of departments - Acquisitions, Payments, Customer Service - Ranked as one of the top maturity-level operating Scrum teams at Amex worldwide- Identified as Change Agent for American Express Delivery Transformation effort

MI9 is an industry leader in Retail software for corporate and store systems solutions.- Developed vendor processes and presentations to manage client expectations for sales and implementations- Managed client engagements and implementations over $4MM each- Act as Hands-on PM for program delivery scheduling, budget estimates, and large client management- Lead and coach PM, BA, and Implementation teams including 3 remote Agile development teams- Improved delivery execution of development teams using Kanban-Trello, Scrum-Azure DevOps (TFS)

Liberty Power is an independent electrical power broker. Led Agile teams in development of internal software.- Led, coached and coordinated across 6+ agile development teams using TFS and .NET- Achieved on-time deployment of re-engineered enterprise applications in support of new CRM system including offer generator for contract pricing, utility account management, and channel administration modules using .NET and Microsoft Dynamics- Implemented and deployed Utility Interval Usage Data Parser handling 60+ Utility data formats- Introduced and designed role of PMO in support of Agile development- Created, clarified, and prioritized business needs with Product Owners and business stakeholders- Coached and trained all IT and Product Owners in Agile/Scrum/Kanban

Led Agile team in development of core functionality for Lowes.com eCommerce website.- As part of Core Senior Development Team drove eCommerce site optimization and standardizations- Implemented Store Locator feature, new landing page for Lowes.com, and automatic visitor-store assignment- Key leader of Agile transformation across Lowes.com, coaching new and junior Scrum Masters- Drove Shopping Cart and Checkout Scrum development teams- Coach and lead teams in all Scrum activities using Version One and Java- Coordinate Scrum Master meetings, Scrum of Scrums, and enterprise “Showcase” Sprint Reviews

Design and implement programs to automatically trade Forex currencies, leveraged trading volumes over $500MM/month- Project Manage software development and company initiatives- Extensive use of the PMI Project Management standards- Design and program trading strategies, program to trading house specifications- Back-test trading strategies against historical quotes and manage MS-SQL database

Managed the development and maintenance of Electronic Health Record system. Project Managed and led redesign and development of the entire system. - Meet with project stakeholders to gather requirements, ascertain success measures, manage scope- Coordinated off-shore development team and technical consultants to deliver four major releases of gastroenterology and cardio medical practice management software- Managed ~$3MM department budget - Provide executive status, track milestone performance, assess risks and resource requirements- Utilize UML Use Case requirements modeling

Directed project management and operational efforts of intensive 24/7 600M-minute/month international telecom business. Led over 30 technical people. Led development of phone card eCommerce sites. Responsible for all technical Design, Development, Quality Assurance, and Software Delivery. - Contributed to company growth from $12M to $25M/month & POS card deployment growth from 3000 to 12000 sites- Project Managed development of 1800Petmeds and Tel3 phone cards ecommerce sites. Included product offerings, shopping cart, and administration.- Successfully managed design, development, and deployment of a $7MM next-generation VOIP Telecom distributed network, a wireless point-of-sale system, an Interactive Voice Response (IVR) system and two eCommerce sites- Maintain weekly statuses and report to clients, stakeholders, and upper management. Provide cost expenditures, risks and set priorities for project releases.- Evaluated and negotiated with vendors such as Lucent, Cisco, ipGen, Sonus, Telica, Dialogic, AT&T, IBM, Sun, Hughes for the design and development of the distributed IP Telecom network