Grant O'Hara Email & Phone Number

Identifying potential business opportunities and raising One Nexus' further profile within the automotive industry utilising Automotive publications and different media. OEMs are now operating in a post-Covid world, where brand loyalty is everything. This is why One Nexus has built four key pillars, Mobility, Aftermarket/Aftersales, Fleet and Innovations, in order to provide current and potential clients with greater access to its wide range of solutions. Supporting OEMs through a consultative… Show more Identifying potential business opportunities and raising One Nexus' further profile within the automotive industry utilising Automotive publications and different media. OEMs are now operating in a post-Covid world, where brand loyalty is everything. This is why One Nexus has built four key pillars, Mobility, Aftermarket/Aftersales, Fleet and Innovations, in order to provide current and potential clients with greater access to its wide range of solutions. Supporting OEMs through a consultative approach to integrating the One Nexus Group's product portfolio into the OEMs' operations and become the Partner of Choice. Show less

Host - Present - Develop - DeliverI have extensive commercial experience gained over many years predominantly within automotive in both manufacturer and retail segments of the industry. I have expertise in the art of communication and interaction and I understand the nuances of how people learn, take on board information and are influenced towards a better way of doing things, whether that be on a one to one basis, in a training room or in front of large audiences. I am commercially… Show more Host - Present - Develop - DeliverI have extensive commercial experience gained over many years predominantly within automotive in both manufacturer and retail segments of the industry. I have expertise in the art of communication and interaction and I understand the nuances of how people learn, take on board information and are influenced towards a better way of doing things, whether that be on a one to one basis, in a training room or in front of large audiences. I am commercially savvy, credible and comfortable with numbers and data analysis as I am with people management and development.I apply energy, enthusiasm, confidence and professionalism engagingly, using relatable scenarios, story telling and probing questions to my interactions. I have a laser focus on quality of experience and delivery of objectives. I will encourage and influence people to consider the strategic imperatives as well as the detail of whatever they are wanting to achieve, so that the ‘bigger picture’ as well as the immediate task is always front of mind, whether that be, driving sales, retaining customers, acquiring new customers or team/individual onboarding and development. Show less

Field Based

Identified and developed after-sales product opportunities which ensured increased service and maintenance retention within the Audi network by evaluating parc data and analysing the penetration. Service Plans Managed all aspects of Audi’s service plan offer to customers and network. Set network targets related to car sales volumes. Regularly reviewed plans: researched other manufacturers’ pricing and offers and aligned to the marketplace plus set all pricing at both centre and… Show more Identified and developed after-sales product opportunities which ensured increased service and maintenance retention within the Audi network by evaluating parc data and analysing the penetration. Service Plans Managed all aspects of Audi’s service plan offer to customers and network. Set network targets related to car sales volumes. Regularly reviewed plans: researched other manufacturers’ pricing and offers and aligned to the marketplace plus set all pricing at both centre and customer levels. This increased 2019 service plan sales to 82,639 versus a target of 78,799 - an increase over 2018 when sales reached 57,435. Ensured target achievement was reached monthly by creating a reporting mechanism via a performance portal, that allowed the network to see their current status. Predictive Marketing and CRM Managed the Predictive and Service Marketing programme which measured the amount of leads offered, against respondents. Actively managed supplier / product developments through regular meetings and tracked progress. Achieved an increase in the opportunity index of 5.1% by analysing reports of the best contact method. Implemented opportunities for tactical campaigns through seasonal activity which promoted the programmes, conveyed trust, transparency, convenience and value for money which increased and retained customers in the Audi network. Audi Cam Managed and developed Audi Cam, plus ensured it was always at the forefront of innovation. Created an ‘ideas think-tank’, that allowed ideas to be discussed and brought to market, through a managed process of ‘create, develop, check, roll out’. Delivered the “Automated Amber work follow up” project, that allowed centres to repurpose reported work to customers at an agreed time. Worked with the supplier on the look, feel and customer journey plus identified pilot centres for testing. Led roll out to the network by creating a training guide, internal communication and a single point of contact. Show less

Milton Keynes And Leeds

Facilitated and supported the relationship between Volkswagen passenger cars and the Customer Service Centre. Presented regular brand updates to the team which ensured all relevant information and updates on process, product and policy was in place and allowed a seamless customer experience.Managed the delivery of Volkswagen's SLA to the CSC. Monitored response time for information requests and specific customer issues, in a timely manner via contact portals and measured through trend… Show more Facilitated and supported the relationship between Volkswagen passenger cars and the Customer Service Centre. Presented regular brand updates to the team which ensured all relevant information and updates on process, product and policy was in place and allowed a seamless customer experience.Managed the delivery of Volkswagen's SLA to the CSC. Monitored response time for information requests and specific customer issues, in a timely manner via contact portals and measured through trend analysis. This insight highlighted development areas and targeted training requirements.Oversaw management of complex customer cases and root cause actions required using a tested methodology like the Fish Bone Diagram or the Five Why’s, which enable implementation of preventative measures. Devised a timed report tracker using excel and conditional formatting which ensured monthly management reports and ad hoc requests for information were deliveredMaintained knowledge of the Goodwill budgets, offered advice, support and insight on budget use and control through spend amount monitoring, ultimately allowing budgeted monies to be apportioned to the more needed areas. Show less

Planned training volumes and understood needs through the identification of knowledge and skills gap testing. Monitored delegate volumes on courses which ensured appropriate volumes of delivery were planned. Reviewed course prospectus, career paths, objectives and updated to suit all learning styles and methods of delivery, face to face, e-learning, different forms of film and media which enabled delegates to have a level of knowledge that allowed confidence and knowledge when talking… Show more Planned training volumes and understood needs through the identification of knowledge and skills gap testing. Monitored delegate volumes on courses which ensured appropriate volumes of delivery were planned. Reviewed course prospectus, career paths, objectives and updated to suit all learning styles and methods of delivery, face to face, e-learning, different forms of film and media which enabled delegates to have a level of knowledge that allowed confidence and knowledge when talking to prospects and customers. Subject matter expert for new product launches, Customer Service Dept., Head Office, agency staff and Audi Network and delivered Central launch training and Train the Trainer which provided on-hand product knowledge to support trainers.Managed the training delivery and worked with third party training teams through different workshops explaining all aspects of a new model, leading to the delegates having greater levels of knowledge, that allowed better customer qualification.Reviewed web-based training developed by Audi AG and adapted it for the UK market which ensured network participation. Presented new model launches and infomercials which enabled a greater reach to customer and network and repurpose to suit requirements of other departments. Hosted Audi Twin Cup, a network-wide knowledge competition aimed at the aftersales population, which discovered the centre with the most knowledgeable people.Team member at the Goodwood Festival of Speed showcasing new models / innovations within the motor industry allowing customers to be more informed, giving them an exceptional level of customer experience and ultimately leading to the purchase of a new/used car or service/maintenance appointment. Show less

Work closely with the Audi Academy Manager and Audi UK Stakeholders Understand the commercial training requirements of the business Reporting to the Audi Network People Development Manager, Responsibility for all Audi Qualification routesThe management of the training schedule to ensure KPI’s such as training man days and utilisation are achieved. Built up strong relationships with key stakeholders across Audi UK and Audi AG Design and deliver new product… Show more Work closely with the Audi Academy Manager and Audi UK Stakeholders Understand the commercial training requirements of the business Reporting to the Audi Network People Development Manager, Responsibility for all Audi Qualification routesThe management of the training schedule to ensure KPI’s such as training man days and utilisation are achieved. Built up strong relationships with key stakeholders across Audi UK and Audi AG Design and deliver new product training held in Germany, along with numerous in-centre training events.Co-present a programme on the successful Audi channel on Sky TV called “Your Audi”. The programme is designed to give Audi owners and prospective buyers a detailed insight into all of the Audi model range. Show less

Identify and deliver training and Development needs throughout the Audi network Research, design and deliver training and development solutions to meet the needs of Audi UK and the Audi Network