Grant O'Hara Email & Phone Number

Identifying potential business opportunities and raising One Nexus' further profile within the automotive industry utilising Automotive publications and different media. OEMs are now operating in a post-Covid world, where brand loyalty is everything. This is why One Nexus has built four key pillars, Mobility, Aftermarket/Aftersales, Fleet and Innovations.

Host - Present - Develop - DeliverI have extensive commercial experience gained over many years predominantly within automotive in both manufacturer and retail segments of the industry. I have expertise in the art of communication and interaction and I understand the nuances of how people learn, take on board information and are influenced towards a better.

Field Based

Identified and developed after-sales product opportunities which ensured increased service and maintenance retention within the Audi network by evaluating parc data and analysing the penetration. Service Plans Managed all aspects of Audi’s service plan offer to customers and network. Set network targets related to car sales volumes. Regularly reviewed.

Milton Keynes And Leeds

Facilitated and supported the relationship between Volkswagen passenger cars and the Customer Service Centre. Presented regular brand updates to the team which ensured all relevant information and updates on process, product and policy was in place and allowed a seamless customer experience.Managed the delivery of Volkswagen's SLA to the CSC. Monitored.

Planned training volumes and understood needs through the identification of knowledge and skills gap testing. Monitored delegate volumes on courses which ensured appropriate volumes of delivery were planned. Reviewed course prospectus, career paths, objectives and updated to suit all learning styles and methods of delivery, face to face, e-learning.

Work closely with the Audi Academy Manager and Audi UK Stakeholders Understand the commercial training requirements of the business Reporting to the Audi Network People Development Manager, Responsibility for all Audi Qualification routesThe management of the training schedule to ensure KPI’s such as training man days and utilisation are achieved. Built up.

Identify and deliver training and Development needs throughout the Audi network Research, design and deliver training and development solutions to meet the needs of Audi UK and the Audi Network