INTO work with Universities to provide specialist degrees and pathway programmes designed for international students. Initially employed on a short-term contract within the China, Hong Kong and Macau Team, I was further employed on a part-time basis whilst studying for my degree, before becoming full-time on my graduation. My responsibilities and achievements include:• Leading weekly team meetings for 11 people, deputising for team manager.• Account managing multiple external and international education agencies through a variety of communication channels, ensuring company-wide SLA’s and KPI’s are upheld or exceeded.• Handling student enquiries to expediate and resolve queries relating to their application process and facilitate their progress to UK based universities. • Applying knowledge of complex, multi-national academic grading systems and Visa requirements to assess and make decisions regarding student applications.• Accurate Data Entry utilising the company’s bespoke back-end computer framework, and Microsoft Office Suite, complying with GDPR. • Organising bi-annual team building activities to a set budget.• Personal fundraising of over £2600 – including £1300 for company’s charitable arm INTO Giving and Martlets Hospice – by running the Eastbourne Half Marathon.

Assistant ManagerDoddle was a click-and-collect parcel service founded in 2014, with no brand history. My responsibilities and achievements, alongside being a store keyholder included:• Gaining ground-level knowledge of company bespoke technology and computer systems to a high operational standard • Staff recruitment, training and management.• Motivation of staff members and maintaining staff morale and enthusiasm during a company’s difficult inception period. • Leading company-wide conference calls which provided progress reports to upper management and support for other store managers. • Building customer awareness of a start-up brand and business model through creative, face-to-face engagement with the public at store level and leading outside experiential events during the Brighton Fringe Festival. • Ensuring security protocols were met in a high risk, public transport hub.

Urban Industry is a high volume, independent online specialist fashion retailer. As a manager, along with being a key holder, my responsibilities included:• Maximising customer service experience through ensuring the efficient and correct dispatch of online orders within company SLAs and KPIs.• Stock management and control of retail goods and company supplies. • Staff recruitment, training and management. Leading daily team meetings to disseminate key information to staff members, ensuring a successfully operational warehouse. • Involved with the integration and launch of a bespoke location picking warehouse system. • Initiated end-of-day reporting system for department that was implemented throughout the company. • Applying and upholding health and safety regulations within the working environment through regular safety checks and conducting staff training.

Carlton House is a care home for 25 residents living with dementia. The effects of dementia upon residents created a high-pressure, fast-paced and ever-changing working environment. My responsibilities and achievements included:• Compassionate, direct, personal care for residents with complex needs.• Promoting interaction with residents’ lived experiences to deepen our understanding of the individual.• Encourage holistic working to meet the needs of the individual and their kinship groups.• Initiating, developing and participating in activities both on and off site which enhanced the lived experience of residents and empowered care staff. • Leading hand-over meetings, deputising for senior managers. • Abide to confidentiality and health and safety guidelines, conducting risk assessments and complete accurate entries to residents’ health records.

Size? are a busy fashion retailer specialising in on-trend footwear and apparel. During my management the Brighton store consistently achieved the highest ratings within the group, including flag-ship stores, for customer service and performance. Alongside my store management responsibilities, I used my skillset to:• Winning company awards for creatively merchandising the store. Within company guidelines, with interior and window displays to engage customers with products, brands and company sales drives.• Lead a team of 12 people ensuring the successful running of a high footfall retail outlet. • Design training sessions that placed prominence on communication, encouraging the team to play an active role in store development and impart manufacturer and product information to staff, enhancing their customer service abilities and engage with current and future trends.• Awarded company recognition for raising store income and lowering stock loss over my tenure, personally winning plaudits for customer service. • Liaise clearly and effectively daily and weekly KPI’s to upper management, meeting and exceeding company targets.• Represent the store and present data at regular regional management meetings and meet with supplier representatives to build brand relationships.

The One 40 Five Store was a boutique high-end streetwear clothing store situated in the Brighton. My responsibilities and achievements included:• Lead on the inception of early e-commerce website, creating content for the store website.• Lead on marketing, creating content for the store blogspot, driving web-traffic to the store’s site and retaining custom.• Researching current and upcoming trends via a variety of media and trade channels• Building relationships with key suppliers, attending buying trips and advanced stock ordering.• Promoted to management with store keyholder, banking and staff organisation responsibilities. • Designing store merchandise and sourcing manufacturers.