• Defining the technical and creative vision for games, including concept, presentation, mechanics, features and game flow.• Managing the development and delivery of mobile and desktop versions from design kickoff to release with multiple games.• Providing mentorship ensuring all teams remained well-informed about milestone deliverables and goals throughout the entire game development cycle.• Coordinating with internal and 3rd party teams across multiple time zones. • Training new game producers and providing guidance to other people in the team.• Conceptualizing games during early stages through spec documents. • Collaborating closely to deliver a roadmap that resulted in teams delivering to quality standard, on time.

• Overseeing content creation all the way from concept phase through production working closely with math, dev and art teams throughout the process.• Drawing up on experience of the UK/EU markets, trends and operator asks to ensure content remains on point.• Liaising with big internal and external brands to create new, innovative and appealing slot content focused in the UK/EU markets.• Monitoring the math team to ensure math profiles, new mechanics and game ideas are brought to life.• Working closely with the UK content director and senior content director to reach a quality standard.• Managing content program manager to ensure timelines are attainable and met for all UK/EU content.• Utilising data science and insights to ensure leveraging of all the data.• Point of communication between content teams and studio teams including developers, artists, sound engineers, project managers and QA. • Tracking the progress of game projects using management tools like JIRA, Monday.com and MIRO.

• Work alongside Account Directors as a point of contact for Operators.• Showcasing the content that has been roadmapped.• Liaise with streamers and affiliates regarding upcoming content.• Marketing the content to operators via in person or online game demos, social media posts, and webinars.• Building regional game roadmaps. • Creation of game specs and game mechanics for our in-house studios.• Working with game studios in Bristol, Sheffield, Montreal, Pune, and Sydney.• Deliver feedback on all aspects of game design and production including Maths, Art, Audio, Front end design, and Game choreography.

• Research promotional user journeys and compliance rules to ensure quality and accuracy.• Write compelling & actionable CRM content that employs a consistent clear tone for Betsson Group brands, adhering closely to existing style guides.• Leverage analytics to fine-tune subject lines, copy, CTAs, etc. to drive improved customer engagement.• Support and drive A/B tests to optimise CRM promotions and service comms.• Help the team deliver personalisation and dynamic content through thoughtful content blocks which could be populated with various data extensions.• Editing and rewriting copy written by teammates when needed.• Audit and sign-off all promotional material before they go live to customers to ensure they meet the highest quality and regulatory requirements across all CRM channels.• Proactively assess the current promotional quality and drive the implementation of improvements and efficiencies within the Central CRM team.

• Provide an enhanced customer experience service by swiftly and safely processing customers withdrawals.• Working closely with the support team to solve customer queries regarding payments.• Processing payments, particularly withdrawals, monitoring incoming and outgoing transactions from all types of payment sources including e-wallets, credit cards, bank transfers and other payment solutions.• Help improving the fraud reporting, operational process and procedure.• Analysing data and player behaviour regarding fraud, risk and anti-money laundering.• Ensuring that fraudulent transactions are spotted effectively and handled swiftly in order to minimize losses and migrating fraud rings from manifesting into larger scale fraud.• Compliance and assurance reviews of affiliate and acquisition activity to identify abuse of the business opportunity offered.• Using acquired skills to research and find/solve fraud cases involving, but not limited to credit card fraud, bank fraud, identity theft and phishing.• Working closely together with the Risk, Fraud and Payments Manager to realize improvements in the department.

• Supervisory responsibilities ensuring optimal operational efficiency.• Monitoring games and placing dealers from game to game to guarantee adequate staffing.• Reviewing and maintenance of all casino rules, as well as terms and conditions.• Minimize opportunities for abuse, mitigating the chance of risk to the business.• Employee’s performance evaluation based on KPIs.• Address complaints and problem solving on assigned shifts.• Execution of daily shift reports.• Training team members.• Recognize and encourage behaviors that contribute to teamwork.

• Host a variety of casino games live on camera.• Management of game tables and gaming operations. • Updating and monitoring back-end systems in accordance with company rules.• Interaction and engagement with players, providing them a rewarding experience • Ensured fair play alongside high professional standards.• Participation in table promotions, internal and external media campaigns.• Trained new dealers and guided them through all the online gaming rules for live casino games such as Roulette, Blackjack and Three Card Poker.

• Dealing Poker games efficiently and professionally, ensuring that all payoffs were accurate.• Acknowledge and greet customers and guests in a friendly and courteous manner.• Maintain the integrity of the games and handling of cash.• Conducted trainings about responsible gaming and money laundering awareness.• Answer customer service related queries and take care of any disputes.• Job delegation, as well as rota creation and management.• Responsible for the poker tournament structuring and generating cash games.

• Supervise employees engaged in performing services for customers.• Job delegation and training of new team members in food hygiene procedures.• Schedule staff hours and assign duties accordingly.• Enforcement of safety, health, and security rules.• Review work procedures and operational problems determining ways to improve service.• Interaction with customers by telephone or in person to provide information about products, take or enter orders, cancel orders, or obtain details of complaints.• Prepare food items, such as pizza and appetizers.• Clean food preparation areas, cooking surfaces, and utensils.• Verify that prepared food meets requirements for quality and quantity.