Grant Raubenheimer's Location
Alkimos, Western Australia, Australia, Australia
Grant Raubenheimer's Contact Details
Grant Raubenheimer work email
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Grant Raubenheimer personal email
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About Grant Raubenheimer
• 5 Star Hotel Management, responsible for P & L delivery, staff development, strategic planning, front and back of house operations, food & beverage and infrastructure management • Management and Leadership, building, leading and providing direction to teams (team leader), creating a cohesive, supportive culture of high performance of excellent service delivery • Strong Customer Focus, monitoring, evaluating and implementing quality assurance initiatives to ensure customer service delivery is met and maintained to organisational standards • Community Engagement, actively involved in local business, community and tourism organisations; participating in local trade shows, PR events and networking opportunities • Food and Beverage, including establishing strategic direction, resource management, financial control and OH & S adherence• Revenue Management, driving continual improvements in financial performance, with a demonstrated track record of achieving revenue increases and market share growth • Sales and Marketing, formulating and executing successful strategies to expand target market, build brand recognition and increase organisational growth • Strong Knowledge of Local and International Markets, experienced at leveraging knowledge of markets to build market share • An Excellent Communicator, skilled at building productive relationships and resolving issues to facilitate best outcomes; multi-lingual: English, German and Afrikaans, Currently Learning SpanishSpecialties:• Motivator and Leader• Coach• Great People Management Skills• Pre Opening and large scale refurbishment• Project Management• Strategic Planning• Financials and Bottom Line• ITDemocratic leadership style with a transformational approach allowing for participation, team engagement and encouragement that allows for teams to be inspired, motivated to drive positive change.
Grant Raubenheimer Work Experience Details
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Senior Faclities ManagerCygnet West Jan 2023 - PresentPerth, Western Australia, AustraliaPromoted from Facilties Manager with Colliers / Cygnet West to Senior Facilities Manager -
Facilities ManagerCygnet West Jan 2022 - Dec 2022Perth, Western Australia, AustraliaResponsible for 526 Apartments in the Queens Riverside complex
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Facilities ManagerColliers International Property Consultants, Inc. Jun 2021 - Jan 2022Perth, Western Australia, AustraliaRebranded as Cygnet West -
General ManagerMeliá Hotels International Aug 2019 - May 2021JakartaGran Meliá an iconic property in Indonesia, part of the Meliá Hotels International, is a 5-star hotel in Jakarta with 400 guest rooms, 6 dining outlets with 15 banquet venues and a new project to include a ballroom• Day to day management of the hotel with 10 direct leader reports.• Roll out of new Policies and Procedures related to the COVID pandemic including the certification of both local Health and Safety (CHSE) and international Meliá initiative Stay Safe With Meliá program audited by Bureau Veritas for the protection of Guests and Staff alike during the pandemic• Policy and Procedure updating includingo KPI – performance based organisational strategy o Sales Incentive Programo Standardising of SOP’s, including COVID protocol changes.o Quality Assurance auditing for all service areas• Planning, Project Evaluation Modelling, Return on Investment, for the roll out of new Ballroom, additional function rooms, new themed restaurant outlets, Long Stay Apartment offering, refurbishment of all current restaurants for the repositioning and bottom line improvement for the hotel.• Refurbishment planning for entry level rooms and Suites and conversion of hotel rooms into long stay apartments• Roll out of refurbishment of Heart of House (back office areas) including Staff Cafeteria• Grow a new management team to deliver results. -
Vice President OperationsAvari Hotels International Feb 2018 - Apr 2019KarachiVP Operations and GM Avari Towers KarachiGM Duties• The main responsibility as General Manager was to roll out the Policies and Procedures as I implemented in Lahore including o KPI – performance based organisational strategy o Standardising of SOP’so Roll out of company focussed training regimeo Human Resource Time and Attendance implementation with HRISo Improved security measures with Karachi still seen as a sensitive area• Complete refurbishment in line with local Food Authority regulations and HACCP standards of the hotel kitchens including the dish-wash and pot-wash steward area and receiving bay.• Roll out of complete refurbishment of Heart of House (back office areas) including Staff Cafeteria• Implementation of revenue management strategic focusVice President Duties• Ensured all operational all operational standards are uplifted/ initiated in all 9 hotels and compiled operating standards across all departments for the roll out to four future projects• Directly managed 6 Hotel General Managers • Restructured the sales team by centralising from Regional teams to Avari Hotels International Sales force• Centralised Revenue Management and Reservations in Sindh Region/Karachi leading to reduced wages costs and more effective teams• Rolled out group wide sales incentive plan• Standardised daily and monthly revenue reporting including introducing simplified dashboard reporting• Clustering of HR role across two Karachi properties• Clustering of L&D across two properties in Sindh region/Karachi• Clustering of HR across 4 properties in Punjab region• Centralisation of Revenue Management and Reservations in Punjab region
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Cluster General ManagerAvari Hotel Lahore Jul 2015 - Feb 2018LahoreResponsibility for Lahore's leading family owned Five Star hotel together with responsibility to manage the hotel groups growth in Lahore and the region. With two new properties set to open in Q1/Q2 2016 and 2 further in Q4 2016 and Q1 2017 -
General ManagerKarma Kandara Jul 2014 - Jul 2015Denpasar Area, Bali, IndonesiaGeneral Management of the property with emphasis on lifting five star standards and ensuring guest expectations met. Actively involved with the Revenue Management initiatives to see rate and occupancy growth and revenue growth across the whole resort. Rolling out more corporate processes and controls to assist in the expansion of the group with Karma Kandara opening some 70 new villas over a two year period.
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ConsultantLengrah Investments Oct 2013 - Jun 2014With 12 properties in Zimbabwe, and the need to increase shareholder value the new investors contracted my services along with others to complete a review of the current properties in terms of product, operations and service delivery, efficiencies, Website and channel management, finances including costs and increased revenues with an action plan to deliver increased shareholder value whilst delivering international hospitality standards.
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General ManagerPan Pacific Perth Aug 2010 - Oct 2013Perth, AustraliaAwarded a Highly Commended in 2012 HM Awards for Australian General Manager of the year.Rebranded the hotel in January 2011 from previous management company who had managed hotel for past 38 years -
Manager- Owners Rep In Charge Of Rebrand - PerthPan Pacific Hotels Group Aug 2010 - Jan 2011Rebranding of 486 room Sheraton Perth to Pan Pacific Perth -
General ManagerLilianfels Jan 2009 - Feb 2010is a 5 star deluxe resort hotel in the Blue Mountains of NSW, with 85 rooms and conference facilities for 100 guests. Responsibilities:Operational and strategic management, reporting directly to Regional Managing Director of Orient Express Hotels AustraliaExecuting strong working knowledge of both front and back of house operation to ensure smooth day to day operation of hotelStaff management, allocating tasks and priorities, coordinating resources, monitoring performance against set benchmarks, and leading and motivating staff to accomplish business objectives Planning strategic sales and marketing direction and implementing strategies to increase brand visibility and growthActively publicising hotel through local business community and tourism organisations, trade shows, PR events and networking Revenue management and operational expenditure control, analysing overall operation and implementing strategies to reduce costs and improve bottom line performanceBudgeting and budget confirmation for all departments, including capital expenditure submissionsConducting weekly departmental meetings in order to implement improvements and corrective measures on all revenue streams Monitoring and managing departmental financial reporting to organisational standardsOverseeing Food & Beverage operation to ensure high standard of service and stock and cost controlImplementation of Standard Operating Procedures for all departments to ensure consistency of performance Ensuring OH & S and licensing regulations are adhered to by all staff
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Hotel ManagerThe Observatory Hotel Apr 2003 - Jan 2009Australia's most awarded hotel, with 100 rooms and conference facilities for 150 guests.Responsibilities:Operational management of hotel, including Front Office Management, Guest Services, Concierge, Food & Beverage, Spa, Housekeeping and EngineeringStaff management, coordinating resources, monitoring performance, leading and motivating staff to accomplish business objectives IT Manager for both Observatory Hotel and Lilianfels Blue MountainsBudget management for all departments, including capital expenditure submissions in conjunction with Financial Controller, Sales and Marketing Director and Managing DirectorOverseeing Food & Beverage operation to ensure high standard of service and stock and cost controlMonitoring departmental financial performance and implementing corrective measures to achieve forecasts/ budgets and bottom lineImplementation of Standard Operating Procedures for all departments in regard to all operational issuesImplementation and ongoing analysis of Quality Assurance program Achievements:Achieved F & B profit growth Analysed Spa operation to improve bottom line, resulting in increased performance from 12% to 25% returnImproved payroll operation through implementation and control of Powerforce Time and Attendance SystemProject Manager of Ideas Yield (2003), including Ideas V5i upgrade in 2006Project Manager of Opera PMS projectProject Manager for Alcatel PABX for Lilianfels Blue Mountains, including VOIP Project Manager for High Speed Internet Access at Lilianfels Blue MountainsProject Manager for changeover of Telecom provider Project Manager for Central Reservations office concept and resultant migration off-site, including wireless voice and data link
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Group Quality And Reservations ManagerZimbabwe Sun Hotels Sep 1998 - Aug 2002A newly established role within the hotel group, responsible for setting up Quality Assurance programs to improve service delivery to customersDesigning guest questionnaire, tracking responses, analysing results and implementing appropriate corrective measures and improvement programsDevelopment of departmental business planEstablishing standardised processes to ensure consistent high quality service delivery across hotel groupDetermining employee numbers for each hotel and designing associated tracking and monitoring methods Establishing and maintaining Quality Assurance departmental budget
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Group Quality Assurance ManagerZimbabwe Sun Hotels May 1998 - Apr 2000Zimbabwe Sun Hotels controlled the operation of over 20 hotels throughout Zimbabwe. Responsibilities:A newly established role within hotel group, responsible for setting up Quality Assurance programs to improve service delivery to customersDesigning guest questionnaire, tracking responses, analysing results and implementing appropriate corrective measures and improvement programsDevelopment of departmental business planEstablishing standardised processes to ensure consistent high quality service delivery across hotel groupDetermining employee numbers for each hotel and designing associated tracking and monitoring methods Establishing and maintaining Quality Assurance departmental budgetAchievements:Successfully delivered keynote seminar to group General Managers, Head Office Executives and teams to educate and train on role and methods of Quality Assurance
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Operations And Standards Director - Safari DivisionZimbabwe Sun Hotels May 1998 - Oct 1998Zimbabwe Hotel Group
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General ManagerGreat Zimbabwe Hotel Sep 1995 - May 1998Great Zimbabwe Hotel and Lodges, part of the Zimbabwe Sun Hotel Group, has 47 rooms and 9 self-catering lodges. Responsibilities:Management of total redevelopment of entire hotel and lodge complex Management of all front and back of house operationsManaging and leading a staff of 100 to ensure smooth operations, high morale and satisfactory staff performance and development Establishing Key Result Areas for all Departmental Managers, including Front Office, Food & Beverage, Maintenance, Housekeeping, and Guest Relations, monitoring performance and delivery of reviews Directly in charge of hotel budget, budgeting processes and monitoring of costs and revenue streamsLiaising with Food & Beverage department to review menus, costs and sales and ensure ongoing high level service delivery Achievements:Managed installation of computerised PMS system, Softech F & B computerised debtors system and Softech back of house system
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General ManagerKatete Safari Lodge Apr 1994 - Sep 1995Managed successful opening of Katete Safari Lodge, Managed total hotel refurbishment of Bumi Hills Safari LodgeManaged total refurbishment of Water Wilderness Redevelopment of kitchen and effective design of process flowEffective management and mentoring of sixty staff across three sitesEstablishing Standard Operating Procedures for all hotel operations across three sitesEstablishing Quality Assurance programs to ensure high standard of service deliveryRecruitment, selection and training of all key staffImplementation of all computerised and control quality systems at Katete Setting budgets and controlling expenses and revenue streamsSetting Key Result Areas for management team, monitoring and delivering performance appraisals and salary reviews Achievements:Successfully installed computerised PMS system (CLS version15) and Softech back of house accounting system
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General ManagerBumi Hills Safari Lodge Apr 1994 - Sep 1995General Manager at both Bumi Hills and Katete Safari lodges
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Systems ManagerFrankfurt Intercontinental Hotel Oct 1992 - Apr 1994Management, set up and installation of all in-house systems with a view to modernising the current products to be able to deliver increased performance and reliability.Design of all relevant systems training manualsDelivery of all staff systems trainingManagement of systems securityReview and updating of all systems
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Computer Services ManagerThe Royal Lancaster Hotel And Athenaeum Hotel Apr 1990 - Oct 1992an 800 room 4 star deluxe hotel. Responsibilities:Management, set up and installation of all in-house systems, including Sales, Procurement, Telephone, Information, Security, Catering, Banquet, Reservations, Ledger and Accounts Design of all relevant systems training manualsDelivery of all staff systems trainingManagement of systems securityReview and updating of all systemsEDP support for Regional Sales OfficeEDP support for Regional Purchasing OfficeAchievements:Successful management of migration of sales and catering system from BOS and SIOS systems to Fidelio sales and catering system; The Royal Lancaster Hotel and Athenaeum Hotel, LondonThe Royal Lancaster Hotel and Athenaeum Hotel are 4 star hotels with over 400 rooms.Responsibilities:Management, set up and installation of all in-house systems, including LAN, WAN, Telephone, HR, Procurement, Sales and ReservationsDesign of all relevant systems training manualsDelivery of all staff systems trainingManagement of systems securityReview and updating of all systemsSystems administration support across two sites
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Assistant ManagerThe Portman Intercontinental Hotel Aug 1988 - Apr 1990Hotel In London
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Banqueting ManagerHoliday Inn Harare Feb 1986 - Mar 1988Began as Junior Assistant Front Office Manager and then moved into Food and Beverage.Left employment to travel to Australia and UK
Grant Raubenheimer Skills
Hotel Management
Hotels
Hospitality
Hospitality Management
Hospitality Industry
Project Management
Pre Opening
Food And Beverage
Revenue Analysis
Tourism
Key Account Management
Resorts
Front Office
Management
Haccp
Competitive Analysis
Property Management Systems
Organizational Development
Banquets
Staff Development
Training
Leadership
Budgets
Business Strategy
Micros
Human Resources
Operations Management
Catering
Business Planning
Forecasting
Strategy
Menu Development
Yield Management
Budgeting
Opera
Rooms Division
Restaurants
Food
Event Management
Hotel Booking
Restaurant Management
Customer Service
Customer Service Management
Cost Control
Property Management
Quality Assurance
Recruiting
Grant Raubenheimer Education Details
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Bulawayo Hotel And Catering SchoolHotel And Catering Management -
Vainona High School
Frequently Asked Questions about Grant Raubenheimer
What company does Grant Raubenheimer work for?
Grant Raubenheimer works for Cygnet West
What is Grant Raubenheimer's role at the current company?
Grant Raubenheimer's current role is Cygnet West Senior Facilities Manager.
What is Grant Raubenheimer's email address?
Grant Raubenheimer's email address is gr****@****fic.com
What schools did Grant Raubenheimer attend?
Grant Raubenheimer attended Bulawayo Hotel And Catering School, Vainona High School.
What are some of Grant Raubenheimer's interests?
Grant Raubenheimer has interest in Management, Children, Rugby, Technology, Hospitality, Environment, Scuba Diving, Poverty Alleviation, Property Development, Strategic Planning.
What skills is Grant Raubenheimer known for?
Grant Raubenheimer has skills like Hotel Management, Hotels, Hospitality, Hospitality Management, Hospitality Industry, Project Management, Pre Opening, Food And Beverage, Revenue Analysis, Tourism, Key Account Management, Resorts.
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Grant Raubenheimer
Johannesburg -
2shrinksolutions.co.za, invue.com
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