Grant Rose Email & Phone Number

Canary Wharf, London

At Universal Partners FX we are experts at transferring money around the world. Based in the heart of Canary Wharf we specialise in foreign exchange and risk management.Using our purchasing power, we are able to achieve sharper pricing from global banks, liquidity providers, and counterparties to consistently deliver real value. We offer one of the most comprehensive ranges of foreign exchange products and services in the UK, from our risk management tools to our bespoke hedging solutions, dedicated dealers to our state-of-the-art online platform.At Universal Partners FX we work with CFOs, audit committees, and businesses owners, of both publicly traded and privately held companies throughout the EMEA region. Our service allows our clients to optimize their foreign exchange exposure through a variety of strategies that align our business interests with our client’s needs.Our product range equips our clients with a comprehensive portfolio of foreign exchange tools to allow for efficient hedging against market volatility.

As a Senior FX Consultant, I have proven myself as a highly capable salesperson, an excellent trader, and someone who has the knowledge and expertise to help others progress. In addition to my previous two roles within Worldwide Currencies, I work even more closely with business development team members and junior traders, mentoring those working toward the same position, also ensuring all daily tasks are well planned and complete in adequate time frames.As part of my overall duties, I am involved in management discussions that help drive team successes. This includes, but is not limited to, aiding management with interviewing and recruitment. I also ensure daily reports are well managed within the team, and payments are complete within times scales set, keeping customer service at the forefront of what we do. Email: Grant.Rose@worldwidecurrencies.com

London, United Kingdom

As an FX Trader, additional to on-boarding new clients with a sales mind-set, my duties now move onto maintaining client relationships with clients (corporate & private), booking currency trades & offering our proactive, personal approach from the start. My expertise enables me to continue to assist with all international currency transfer needs, also offering the most competitive exchange rates available in the market.

London, United Kingdom

Working with a leading name in foreign exchange, I on-board new cooperate clients offering our proactive, personal approach from the start.As an FX Sales Consultant, my duties are to highlight how we differ from our competitors, outlining the services we offer and the exchange rates we may give on international transfers (in and out of UK) by running comparison reviews vs a clients current provider.

Location Independent

As a supplier performance executive, my main duties are to monitor performance with a customer centric mind-set for all suppliers used with in AXA motor’s operational areasFurther to this, I will compile any issues that may arise and report them to the supply chain team/manager(s), also focusing on positives, in a timely manner in preparation for any scheduled meetings that are booked with the supplier and supply chain team• Responsible for collating business requirements in relation to service expectations, e.g. Supplier SLA’s within the respective Operational areas• Set up and conduct periodic reviews with suppliers targeting any service issues and appropriate remedies for service failures documenting outputs (minutes/agreed actions) as appropriate• Act as escalation point (both internal & external) for operational queries or complaints relating to suppliers’ service delivery within the Operational area and liaise with appropriate people to resolve• Maintain excellent working relationships with the Supply Chain Manager to share performance data and support supplier development strategies within Operational areas• Responsible for smooth on-boarding of new suppliers within Operational area’s including communication plans, access to systems and access to appropriate guidance• Support the development of excellent Supplier relationships by helping to ensure on time payments and help to mitigate late payment within the operational area• Develop & monitor feedback mechanisms to assist in assessing Supplier performance & work in partnership with Suppliers to improve the service with the Operational area• Benchmark & analyse supplier performance using MI as well as customer and operational feedback, encouraging a culture of continuous improvement• Work closely with Suppliers to develop Suppliers’ understanding of AXA’s processes & Values, sharing relevant information & guidance where appropriate

Tunbridge Wells, Kent

As a claims change executive, my main duties are to identify changes and suggest improvements to operational processes and systems. I do this by communicating with our internal teams and managers as well as conducting my own thorough data analysis, particularly Root Cause Analysis of customer feedback• I co-ordinate with business representatives, business analysts and our wider IT team to ensure system changes meet requirements and are developed to the best advantage of our Motor claims team based in Tunbridge wells• To conduct this role in an organised manner, I prepare timebox plans, detailing accountabilities and committing to the work the Change Team will deliver in a set period• Support the implementation of multiple operational and system changes at any one time• Communicate change progress to the local management team and wider operational teams, including preparation of documentation where required• I also arrange and support testing (UAT/BVT), including arranging involvement of Operational teams when required, of all system changes to ensure they meet requirementsTesting can take place out of normal office hours so I ensure I am available to provide support where required. From this its vital that changes that ‘go live’ that system performance is monitored and log/report any issues immediately.

Tunbridge Wells, Kent

With a revamp from a previous Motor Support Function, I have taken the MSU Support Team and redeveloped our skillset, now the Customer Care Team, our aim is to be a one call resolution service, and our key is to be proactive and not reactive, ensuring world class customer service is supplied at each customer key touch point of our claim processManaging a team of 16 multi-skilled professionals of blended inbound and outbound staff during each shift pattern taking responsibility for discipline and correct functioning, providing motivation & oversightPart of my overall duties are to manage staff ensuring targets are met and the expected service is suppliedTo ensure our systems and processes work in such ways to ease our daily tasks ensuring workloads are better managed, working with an aim of automationI managed complaints, meet deadlines and targets, communicate with suppliers, maintain safety and security data collaboration, working within current legislation, complying with company procedures and policies and liaise with management on a day to day basis to provide reports.

Tunbridge Wells, Kent

Management of two teams that consists of one team that liaise between our customers, engineers and our large number of network repairers, as well as a second team with negotiating skills that control costs on recovery and storage payment requestsPart of my overall duties are to manage complaints, meet deadlines and targets, communicate with suppliers, maintaining safety and security data collaboration, working within current legislation, complying with company procedures and polices and liaise with management on a day to day basis to provide reportsTo also lead a team of 20 multi-skilled professionals of blended inbound and outbound staff during each shift pattern taking responsibility for discipline and correct functioning, providing motivation, oversight, training and development as required to support creation of a high performing workforce

Tunbridge Wells, Kent

Manage the payments to all repairers, suppliers & Customers to the value of £53 million PA of accidental damage claims, this consists of managing on average some 2500 completed tasks on a weekly basis split between 8 team membersPart of this role is to meet deadlines and targets, the handling of invoices, communicating with suppliers, maintaining safety and security data collaboration, working within current legislation, complying with company procedures and policies and liaise with management on a day to day basis to provide reports..

Tunbridge Wells, Kent

Follow processes to ensure invoice payment requests (Vehicle repairs) are audited and accurately paid within a timely manor meeting deadlines set by reporting line. Good communication skills with a key to focus on the customer, maintaining part of the customer journey expectations in order to meet all key performance indicators.

Tunbridge Wells, Kent

Receiving and managing inbound calls, logging claims, dealing with customer and colleague queries and instructing suppliers. Management of a portfolio of claims ensuring customers are regularly updated to meet company procedures and customer expectations.

Electrical And Electronics Engineering, Pass

Electrical Engineering is a field of engineering that generally deals with the study and application of electricity, electronics.

Gcse'S, Multiple Grades

Secondary School Qualification's