Grant Parsons Email and Phone Number

Primary purchasing contact for groups within DTN – Progressive Farmer Magazine, DTN Distribution Center, and Guardian. Verified delivery of goods and services and entered receipts into PeopleSoft prior to releasing invoices to AP for payment for purchasing team. Facilitated cost savings through negotiation or strategic sourcing of products and services requested by stakeholders. Worked with vendors for credits to resolve billing errors. Reviewed contracts for goods and services purchased by the company.40% annual cost savings after reconciliation of account with one vendor.Reviewed domestic and international shipping contracts for shipping across all DTN US-based locations; $2000 immediate credit and ongoing annual savings.Strategic sourcing leading to cost savings of up to 20% on orders for the Distribution Center.

Hired to purchase for corn milling locations nationwide before rapidly earning promotion handling procurement duties for plants in two other divisions. Managed procurement transaction processes, inventory records, and executed bid documents. Monitored pay types for claims management, corrected accrual codes, due dates, and schedules for reconciliation. Managed supplier relationships and worked with staff to resolve supplier issues and prevent shutdowns.Performed procurement duties for 12 different plant locations across the United States and Canada.Created procurement process training documents which improved incoming buyer ramp-up time by up to 50%Served as primary for processing orders to the largest high-volume vendors for all locations in the office’s supported divisions including Motion Industries, Grainger, Fastenal.

Hired as a Service Manager providing dedicated customer service to Silver Tier business accounts in AT&T’s Southeast service region. Promoted to Quality Control team within one year to oversee audits of multiple Service Management teams for adherence to AT&Ts Service Management requirements and expectations, in addition to reporting and auditing of Net Promoter Score reviews received for business units. Analyzed performance and satisfaction metrics across multiple business segments and regions. Developed reporting and auditing structure designed to increase Net Promoter score and employee efficiency. Created SharePoint structure to act as a resource for all levels of customer service. Acted as a customer advocate in post-sales engagements focusing on improving the client relationship.Created a template to allow mass customization of documents sent out to AT&T business clients, saving 40 hours per service manager annually.Led initiative to resolve client billing issue requiring conflict resolution skills and facilitating communication between multiple high-level officers across the organization including a regional sales vice president, directors of billing, and legal teams, ultimately retaining client and maintaining client satisfaction.

Oversaw all bookstore operations including merchandising, ordering, receiving, and shipping. Handled vendor management, invoice processing, and verification. Role expanded to include online bookstore function, textbook delivery to online students, and growing on-campus food service options resulting in the creation of an on-campus café. Managed a team across two locations. Established and maintained excellent working relationships with outside vendors.Oversaw the $250K design, layout, and construction of an on-campus café. Led negotiations with new vendors for the café, merchandise and menu selection, ensuring regulatory compliance with state and local laws and ordinances regarding food service establishments.Increased overall sales by more than 20% YoY from $525k in 2009 to nearly $800k in 2011.Set up first online business including eCommerce functionality for the bookstore.

Isolated and identified payment discrepancies of $10+ on dividend payments up to $30M. Researched cash dividend and interest payment rates for pending distributions. Posted payments to client accounts and reclaimed funds for erroneous payments. Interacted with other brokerages for dividend or interest payments and claims. Balanced final figures from primary custodian to house accounts. Collected, processed, and completed payment information regarding dividends on non-US based securities held through foreign custodians.Designed and implemented a data validation tool which reduced manual touch time on payment files by 30%.