Operations Representative
CurrentI manage all customer shipment needs to ensure customer satisfaction while achieving their budget requirements.• I effectively communicate with customers and carriers, planned shipments, and handled logistics tasks such as quoting, negotiating, tracking, andinvoicing to ensuresmooth delivery of products.• Out-of-the-box problem solver who can quickly assess situations and creatively achieve customer goals.• Proven experience in managing transportation operations, utilizing TMS, EDI, and ASN to optimize and streamline supply chains.• Facilitate customer interactions via phone, email, and live chat by effectively resolving inquiries and focusing on first-contact resolution, achievinga 98% satisfaction rate.• Maintain knowledge of company products to provide valuable recommendations to customers.
