Manage day-to-day operations for The Chicagoan Bar & Restaurant, Room Service, Concierge Lounge, Mini Bars, Banquets, Beverage, and all F&B related purchasing. Tasks include creating schedules, managing employees and their hours, crafting menus that comply with company-mandated programs, and providing excellent customer service to meet client's needs and ensuring guests are satisfied with their stay and experience.

Coordinate and manage the bar area, kitchen and floor in order to maximize efficiency in servicing customers. Multi-task in a very busy restaurant by directing wait staff, expediting food preparation and delivery, as well as handling all cash transactions. Resolve complaints and concerns with customers to increase customer satisfaction and to ensure every customer leaves with a positive experience.

Greeted customers, placed orders, delivered food and drink, cleared tables, kept the flow and turnover of tables in order to facilitate serving the maximum number of customers in a busy college bar environment.

•Explored topics of interest such as deer management, recycling, energy reduction, etc. and provided them to Commission On the Environment to be discussed and evaluated•Pioneered a project for the City of East Lansing that included gathering information on all of the GHGs emitted by the city and the electrical utility usage and compiled them into a database to help plan for a greener future

•Coordinated with staff members in order to maximize efficiency in serving customers and keeping them satisfied•Communicated with customers and dealt with complaints to increase customer satisfaction

•Attended Commission on the Environment meetings and gained insight on how East Lansing approaches environmental problems •Contributed in the upkeep of the environment and alerted/resolved environmental problems with co-workers including the removal of invasive species in the area