Tori Rae Grant Powell Email & Phone Number

Gaithersburg, Maryland, United States

Providing exceptional customer service & managed laboratory-related communications regarding specimen submission.- Assisted healthcare providers, patients, and field staff in obtaining accurate and timely test results.- Managed customer service inquiries across multiple channels (telephone, email, written) following established protocols.- Acted as a key resource for clients and patients, providing information on test requirements, specimen submission, and client supply orders.- Handled consent forms, medical hold forms, and addressed failed faxes, ensuring accuracy and attention to detail.- Managed outgoing queues to contribute to a streamlined & efficient workflow.

Rockville, Maryland, United States

• Provide administrative assistance, which includes tasks such as filing, copying, and data entry.• Support assigned administrative projects and duties under the direction of management.• Maintain strict confidentiality in handling sensitive information pertaining to clients and caregivers.• Assist in recruitment activities, including posting job listings and scheduling interviews.• Facilitate new hire orientation and onboarding processes to ensure smooth integration of new employees.• Prepare and manage various documents, including employment contracts, offer letters, and reports.• Aid in organizing events and training sessions.• Assist in the credentialing and re-credentialing processes by liaising with healthcare providers and external organizations to gather necessary information.• Gather and verify essential documents such as licenses, certifications, and professional references.• Maintain accurate and updated credentialing records within the Generation database and other electronic systems.• Collaborate with internal departments like HR and Compliance to ensure adherence to organizational policies and procedures.• Identify and address any discrepancies or issues related to credentialing documents promptly.

Germantown, Maryland, United States

•Registrars are responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process•Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.•The Patient Registration Representative II will also be responsible for managing the flow of patient registration in Emergency Registration, Main Registration, Express Care, Labor & Delivery and/or the OB/GYN Clinic.•Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers•Completes all managed care notification requirements.•The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Emergency Room, Express Care, Labor & Delivery and/or the OB/GYN Clinic

Gaithersburg, Maryland, United States

Promoted to Client Relationship Manager (CRM), I spearheaded efforts to enhance client experiences for our largest and highest potential accounts. Collaborating seamlessly with sales and client services teams, I ensured the utmost satisfaction for our clients.-Partnered with client services, sales, and medical affairs groups to provide clients with immediate access to knowledgeable professionals for prompt issue resolution.Guided new accounts to success from their initial order, offering education and training to optimize their collaboration with GeneDx.-Led the development of workflows and practices in coordination with clients to tailor our testing processes to their needs.-Collaborated with the sales team to identify growth opportunities within high-potential accounts, exploring upsell and cross-sell possibilities.-Established and nurtured lasting relationships across key accounts, further deepening existing client relationships.-Handled information protected under HIPAA Law, ensuring confidentiality, processing data in a timely manner, and resolving account issues.-Assisted in ordering specimen collection kits and efficiently resolved client issues to ensure a smooth and streamlined process.-Proficiently utilized Microsoft Office Suite, LIMS (Lab Management System), and Salesforce to support effective client management.

Gaithersburg, Maryland, United States

Promoted to Account Services Representative, I played a pivotal role as the primary liaison between specific accounts and various departments, including Whole Xome Genetic Counselors.-Fostered positive and enduring relationships with accounts by addressing inquiries and fulfilling needs courteously and professionally.-Managed information protected under HIPAA Law, ensuring confidentiality and processing data in a timely manner.-Resolved account issues, including ordering specimen collection kits and providing comprehensive information about the company and testing procedures.-Proficiently utilized Microsoft Office Suite, LIMS (Lab Management System), and Salesforce to ensure efficient account management.-Delivered additional training for incoming Customer Service Representatives, contributing to the overall team's proficiency and success.

Gaithersburg, Maryland, United States

In the role of Customer Engagement Specialist, I provided exceptional customer service and managed laboratory-related communications related to specimen submission.-Assisted in obtaining the reported test results to healthcare providers, patients and field staff, ensuring accurate and timely communication.-Handled all customer service contacts through various channels (telephone, electronic, written, and in-person) using established protocols.-Served as a valuable resource to clients as well as patients, offering information on test requirements, specimen submission, and placing client supply orders.-Managed consent forms, medical hold forms, and addressed failed faxes, demonstrating meticulous attention to detail. Worked on all outgoing queues, contributing to a streamlined and efficient workflow.

Germantown, Maryland

As an Administrative Office Assistant, I played a pivotal role in ensuring the smooth operation of office functions and maintaining a professional environment.-Conducted various administrative and clerical duties, including report generation, filing, typing, copying, binding, and scanning.-Maintained polite and professional communication via phone, email, and mail, fostering positive interactions. -Greeted and assisted visitors, providing a welcoming atmosphere, and screened phone calls, directing callers to the appropriate individuals.-Established and maintained a comprehensive filing system, encompassing both computer records and paper files for efficient organization. Booked meetings, conference calls, rooms, taxis, couriers, and hotels, demonstrating organizational skills and attention to detail.-Resolved administrative problems promptly, contributing to the seamless functioning of daily operations. -------Processed incoming and outgoing mail efficiently, ensuring timely communication. Performed basic bookkeeping duties, contributing to financial record-keeping.

Gaithersburg, Maryland

In the position of Cash Office and Customer Service Associate, I contributed to maintaining a positive and customer-friendly environment.-Assisted customers with sales, returns, and online pickups, providing excellent service and ensuring customer satisfaction.-Managed and processed all currency transactions, including balancing tills and the store safe on a daily basis. Recorded incoming and outgoing currency in the computer system, ensuring accurate financial records.-Provided change for the entire store, demonstrating responsibility and attention to detail.-Safeguarded high-end merchandise in a secure location, contributing to loss prevention measures.

Beijing City, China

As an Online ESL Instructor, I conducted engaging one-on-one interactive English classes for young learners aged 4 to 16 in China.-Utilized a web-based educational platform and video-conferencing tools to deliver dynamic lessons. Focused on teaching basic English skills and implemented lesson plans that provided clear and effective ESL instructions. Adapted teaching methods to meet the needs and learning styles of individual students, fostering a positive and supportive learning environment.Ensured student engagement by incorporating interactive activities and multimedia resources into lessons.-Maintained a high level of professionalism and cultural sensitivity in communication with students and parents. Demonstrated flexibility in adapting to different age groups and tailoring lessons to accommodate varying proficiency levels.

Germantown, Maryland

-Clerical duties such as taking appointments, typing, filing, using office machines, greeting customers, updating customer information into the database, performing opening and closing procedures, answering phone calls and taking messages.

Germantown And Gaithersburg, Maryland

- Supervising all cashier activity in the front end, performing store opening and closing procedures, greeting customers, sorting and organizing paperwork, selling and bagging merchandise, boxing and securing items, cleaning the front end, taking customers’ orders, answering phones and inserting customers information into the database.

Bachelor’S Degree, Bachelor Of Science In Psychology With A Minor In Criminal Justice

The core curriculum for the online bachelor's degree in psychology, which is aligned with American Psychological Association guidelines.

Certified Nursing Assistant Program, Nursing Administration

This program meets Maryland State and Federal curriculum requirements for nursing assistant certification. Once certified, graduates are.