Tori Rae Grant Powell Email & Phone Number

Gaithersburg, Maryland, United States

Providing exceptional customer service & managed laboratory-related communications regarding specimen submission.- Assisted healthcare providers, patients, and field staff in obtaining accurate and timely test results.- Managed customer service inquiries across multiple channels (telephone, email, written) following established protocols.- Acted as a key.

Rockville, Maryland, United States

• Provide administrative assistance, which includes tasks such as filing, copying, and data entry.
• Support assigned administrative projects and duties under the direction of management.
• Maintain strict confidentiality in handling sensitive information pertaining to clients and caregivers.
• Assist in recruitment activities, including posting job listings and scheduling interviews.
• Facilitate new hire orientation and onboarding processes to ensure smooth integration of new employees.
• Prepare and manage various documents, including employment contracts, offer letters, and reports.

Germantown, Maryland, United States

• Registrars are responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process
• Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required.
• The Patient Registration Representative II will also be responsible for managing the flow of patient registration in Emergency Registration, Main Registration, Express Care, Labor & Delivery and/or the OB/GYN Clinic.
• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers
• Completes all managed care notification requirements.
• The Patient Registration Representative II will also be responsible for managing the administrative duties related to the processing of patients in either Emergency Room, Express Care, Labor & Delivery and/or the.

Gaithersburg, Maryland, United States

Promoted to Client Relationship Manager (CRM), I spearheaded efforts to enhance client experiences for our largest and highest potential accounts. Collaborating seamlessly with sales and client services teams, I ensured the utmost satisfaction for our clients.-Partnered with client services, sales, and medical affairs groups to provide clients with.

Gaithersburg, Maryland, United States

Promoted to Account Services Representative, I played a pivotal role as the primary liaison between specific accounts and various departments, including Whole Xome Genetic Counselors.-Fostered positive and enduring relationships with accounts by addressing inquiries and fulfilling needs courteously and professionally.-Managed information protected under.

Gaithersburg, Maryland, United States

In the role of Customer Engagement Specialist, I provided exceptional customer service and managed laboratory-related communications related to specimen submission.-Assisted in obtaining the reported test results to healthcare providers, patients and field staff, ensuring accurate and timely communication.-Handled all customer service contacts through.

Germantown, Maryland

As an Administrative Office Assistant, I played a pivotal role in ensuring the smooth operation of office functions and maintaining a professional environment.-Conducted various administrative and clerical duties, including report generation, filing, typing, copying, binding, and scanning.-Maintained polite and professional communication via phone, email.

Gaithersburg, Maryland

In the position of Cash Office and Customer Service Associate, I contributed to maintaining a positive and customer-friendly environment.-Assisted customers with sales, returns, and online pickups, providing excellent service and ensuring customer satisfaction.-Managed and processed all currency transactions, including balancing tills and the store safe on.

Beijing City, China

As an Online ESL Instructor, I conducted engaging one-on-one interactive English classes for young learners aged 4 to 16 in China.-Utilized a web-based educational platform and video-conferencing tools to deliver dynamic lessons. Focused on teaching basic English skills and implemented lesson plans that provided clear and effective ESL instructions..

Germantown, Maryland

-Clerical duties such as taking appointments, typing, filing, using office machines, greeting customers, updating customer information into the database, performing opening and closing procedures, answering phone calls and taking messages.

Germantown And Gaithersburg, Maryland

- Supervising all cashier activity in the front end, performing store opening and closing procedures, greeting customers, sorting and organizing paperwork, selling and bagging merchandise, boxing and securing items, cleaning the front end, taking customers’ orders, answering phones and inserting customers information into the database.

Bachelor’S Degree, Bachelor Of Science In Psychology With A Minor In Criminal Justice

The core curriculum for the online bachelor's degree in psychology, which is aligned with American Psychological Association guidelines.

Certified Nursing Assistant Program, Nursing Administration

This program meets Maryland State and Federal curriculum requirements for nursing assistant certification. Once certified, graduates are.