Grant Walsh Email and Phone Number

Drove transformational change in Cyber Security through focused deployments of technology and training that brought forth tremendous results for employees and leadership.Instrumental in selection and negotiation of next generation backup solutions to better position organization for future.Partnered with business in rollout of dialer system to improve efficiencies and sales with internal sales team.Spearheaded initiative to create first departmental budget allowing IT to track and monitor costs down to the MoM & YoY levels.Enhanced end user daily engagement to organization’s most utilized cloud applications while hardening overall security leveraging MFA and stronger password policies via an IDP.Principal point of contact for relationships, negotiations, and contract reviews with partners and vendors.Day-to-day focus included the empowering of the IT Operations & Security group for the organization encompassing service desk, Telcom, networking, engineering, and cyber security.Mentor and lead by example for reporting managers with a reporting structure on the IT Operations area.

Successfully led the implementation of new service desk policies, metrics, and staffing that gartnered 99% SLA met, less 1% call abandonment, and 99% customer satisfaction rating with employees.Primary responsibility for leading teams in the engineering and support of Telco, WAN/LAN, and Data Center Systems Engineering including cloud services.Project lead role for the implementation of diversified SD-WAN services leveraging VeloCloud solution with partner managed monitoring.Key annual responsibility to maintain compliance with PCI and TQS5 for the Infrastructure and Operations team across enterprise.Implemented an improved change management process to the IT organization that increased visibility to changes, integrated ticketing to changes, and automated approvals.Primary win at onset with the organization was noise reduction in alerting to allow for improved efficiency in action taken for system monitoring alerts for enterprise infrastructure.Lead role in managing third party partner relationships for key infrastructure areas such as Telco vendor support, WAN/LAN monitoring, triage, and support, as well as broadband aggregation and SD-WAN management.Led a team of 13 in an agile and fast moving mid-size organization allowing IT to adapt to constant changing requirements.Transitioned 1000+ plus employees to work from home setup due to Covid19, in less than 30 days that saw the implementation of HA VPN appliances, increased bandwidth across two data centers, and 100% increase in usage of Genesys SIP phone usage.Successfully led project with business line that removed end of life Citrix environment to a load balanced solution that reduced support calls by 90%.Partnered with a new business line to bring on additional resources to ensure technology requirements could be met for a successful launch and subsequent openings of new locations.

Strategically position the team through a company acquisition project that saw 30% increase in company size.Lead IT team through the largest ransomware attack organization had ever experienced. Located breach point with a partner, rebuilt internal environment stronger than before attack and implemented new processes to prevent future occurrences and improved documentation for IT and users.Designed and implemented a new service desk system to more efficiently support a rapidly growing organization that lead to improving efficiencies in IT, ticket visibility, and reduced ticket times.Through partner relationship, strategic planning, and business understanding, moved organization from tradition WAN/LAN technology to SD-WAN services and SAAS LAN technology through Cisco Meraki and Aerohive. LAN/WAN enhancement lead to 90% reduction in site outages and reduction of costs due to using newer, cost effecient tech.Aligning with business plans and objectives, created company’s first IT strategy road map as well as IT opex and capex budgets.Implemented Cisco Umbrella formerly known as OpenDNS to provide added layer of cyber security defense for Phishing attempts as well as URL filtering across organization.Led company wide objective to deploy 225+ mobile tablets to increase usability and functionlity for end users at distribution centers and mobile drivers.Migrated organizations on premise Exchange environment to Office 365 prior to acquisition allowing new employees to join organization right on 365 reducing time and downtime at acquisition.Began project team development for ERP solution to replace AS400/iSeries environment.Led project to review and select Business Intelligence tool to provide leadership to make data driven decisions.Drove innovation in the IT group to implement Chrome OS to support Kiosk and training locations usage through Chrome Enterprise. Implementation costs were lowered by $5000 versus traditional PC route.

At Sancilio & Company I had the privilege of leading an outstanding team responsible for understanding the issues and requests of our customers and developing efficient solutions. The IT team at SCI is responsible for providing support from the ground up leveraging an internal service desk and outside vendors to understand areas of opportunity to improve business processes.Develop, review, and streamline IT policies and procedures as they pertain to areas such as onboarding & terminations of employees, disaster recovery & business continuity planning, and basic IT procedural processes to ensure a consistent level of service is maintained.Collaboration with stakeholders throughout the SCI business to implement Sales Center ordering system and E-commerce store upgrade to improve efficiencies and drive cost savings.Through partnerships with all departments within SCI, evaluate the needs of each department to review various Pharma ready ERP systems. Develop demos, collect customer feedback, refine search down to finalists and convey final options and recommendations to executive leadership. Partnering with supplier develop project plan including business communication plan, validation planning, and phased deployment.Understand and align the IT long term strategy with the goals of SCI through the assessment of current business competencies, technology opportunities, and overall operational model from within IT and the organization.Build and manage budget for IT organization within SCI that minimizes spend and maximizes technology availability.Develop IT team through best practices, training, growth opportunities, and team development goals.

Responsible for leading international IT group that provides the planning, support, implementation and troubleshooting activities for desktop computing, some local enterprise applications, LAN/WAN components and local servers. Managed international team through projects inclusive of VMWare vSphere, vCenter, and VDI solutions for supported customersOrchestrated national support team through Office 365 Migration training, scheduling, and communication of technical education for end users for North American roll outEstablished expectations and managed team through implementations of Infrastructure Risk Heat Map to present customers with risk areas for planning and assessment.Through customer relationships developed understanding for business IT needs to develop and deliver solutions that ensure reliable uptime for infrastructure components.Developed team of international analysts to go beyond silo’d support model to regional and national support roles to provide redundancy and backup support solutions for supported customers.Implemented standard practices throughout region leading to improved customer support efficiencies and reduction in overall down time when outages occurred.Continually assess internal processes; identify and recommend process improvement and cost-reduction opportunitiesConducted professional development of employees through weekly individual meetings to develop talent and coach employees resulting in very low turnover and high tenured team.Provided risk management for supported business to mitigate potential outages through system optimization

Led national team of highly trained and experienced infrastructure analysts as well as desk side support teams to provide reliable on-site and remote support.Developed annual budgets in-line with business initiatives to deliver projects based on business prioritization.Managed national team through projects including VOIP implementation, VMWare vSphere migrations and implementations, and final retirement of Windows XP.Worked closely with external service provider of Enterprise Service Desk to ensure efficient and proper support of our internal customers.National team of analysts support base included 6000+ employees, 20+ sites including 5 manufacturing and factory sites, R&D groups, software engineers, high level executives, and normal office users requiring consistent and reliable uptime to deliver on their customer expectations.Build, motivate, and lead team of analysts in large-scale IT project implementations

Provided on-site and remote assistance to 500+ division end usersImage & Deployment process became Gold Standard for CorporationAppointed to Corporate Committee to standardize Corp WorkstationsWorked to move local servers from stand alone to VSX Virtual ServersDivisional Project lead to roll out IT portal for all usersMaintained Active Directory users and groups for various OUs.

Provided Desktop Support to end users with accuracy and efficiencyBuilt, imaged, and dispersed new and upgraded PCs for end usersCollaborated in developing an assembly-line approach to PC buildsSetup and maintained PC intergraded multimedia conference rooms

Managed day-to-day operations of a PC support business and clientsSetup and maintained multiple PC networks for single and multiple usersProvided in-house, and pick up and delivery service for PC repairTutored clients on all aspects of proper PC maintenance and usage