Grant Miles Email & Phone Number

Los Angeles, California, United States

Santa Monica, Ca

Lead business development, marketing, relationship management, and operations for an agency servicing high-profile and high net worth clients in the Los Angeles area, founding the office, building a $MM book of business, and evolving into one of corporate’s most reliable and trusted business leaders.In this role, I leverage my interpersonal communication skills and a high-touch approach to rapidly assess needs, build cost-effective plans that mitigate risk, and earn and retain client buy-in. I've successfully increased revenues through strategic marketing initiatives and campaigns, as well as efforts to increase brand awareness, enhance and protect company values and reputation, and facilitate community involvement.MARKETING & SALES HIGHLIGHTS:· Doubled agency client base while maintaining 95+% retention rates, well above company averages· Cultivated, retained, and built upon client trust, fueling sales growth and increasing average State Farm products per household to four· Maintained high profitability, retention, and client satisfaction rates over 10+ years, earning recognition from clients and corporate management for stellar client servicing and organizational leadershipDYNAMIC TEAM & ORGANIZATIONAL LEADERSHIP· Hired, trained, motivated, and managed teams of up to eight, cultivating a culture of inclusion, belonging, engagement, and accountability· Created employee engagement programs that empowered staff to succeed, and provided coaching and mentorship that encouraged professional growth while maintaining a healthy work-life balance· Delivered marketing, business development, and leadership presentations to 100+ new insurance agents regionally and nationally, relaying best practices for building a book of business, hiring and leading teams, and establishing workflows that drive lasting success

Santa Monica, Ca

I developed and pitched a live music and social media focused app to equity investors, secured seed funding to build app prototype, and collaborated with iOS designers to build a functional, highly responsive app that featured a dynamic user experience with strong branding, marketing, and digital progression into other app interfaces.

Burbank, Ca

Experience leading and successfully delivering complex team engagements that require identification, prioritization, design and implementation of scalable solutions. Ability to develop incentives to optimize tasks and workflows and build clear metrics to enhance and measure replicable processes for performance and evaluate outcomes. Advised national insurance agents on sales tactics, business development initiatives, and client marketing strategies, analyzing their books of business and recommending solutions that increased workplace efficiency, fueled sales growth, and improved staff engagement.KEY WINS:· Overhauled the sales management process for Burbank, CA financial office with ~30 employees, implementing new tactics that reversed two years of flat sales growth and grew annualized bank products per agent from less than 0.87 to 3· Recruited as Subject Matter Expert (SME) for strategic initiative and designed a new, hands-on sales training process that enhanced recruiting and training across the State Farm Enterprise· Implemented sales strategies that delivered an 87% sales lift in Q1 2008

Los Angeles, Ca

I managed a portfolio of 240 high net worth clients for Bank of America, growing my book of business from $11M to $175M+ by developing a robust referral network and delivering stellar client service. I ranked within the Top 10% of all Client Managers nationally, and earned Executive Club honors for being one of the Top 30 Client Managers in the Southwestern US.KEY WINS:· Delivered a 55% increase in new clients and a 47% reduction in single product relationships· Acted as SME for multiple Six Sigma Projects that successfully increased Client Contact Management and Speed to Sales for New Hires

Bachelor Of Arts - Ba, Psychology

Graduate, Wind River Range