Defining the Role of the Revenue / Fraud / Finance Professional in Telecoms TodayOne of the biggest challenges facing training managers in telecoms today is the incredible diversity of products, services and technologies they must cover, and the equally diverse and disparate skills, backgrounds, and personalities of the team members that make up a typical Revenue Assurance / Fraud Management / Billing / I/T / Finance or Operations department. A good team is by definition heterogeneous, with individuals ranging from those with highly specialized skills in certain areas and years of experience to fresh graduates, new hires and people with almost no experience at all. Different People - Different Training ObjectivesThe challenge is putting together a training program that provides an optimum impact for all of the team. The GRAPA Proven ApproachSince 2007, GRAPA has served as the largest, most recognized and most reliable provider of training and certification for revenue assurance, fraud management, finance, and operations professionals at all levels and in all areas of professional needs. The approach employed provides for a combination of foundational current best practices, methods, skills and governance principles, combined with a number of different training mechanisms and testing approaches in order to provide the best combination of approaches to meet the needs of all professionals. GRAPA Expertise and Credentials GRAPAs membership includes over 10,000 professionals in the Fraud, RA, Operations and Financial Controls disciplines for telecoms, datacoms, VNOs and broadcasters around the world. As the leading authority in the area, we are responsible for the continuous review, standardization and publication of industry best practices in all facets of operations, billing, commercial controls and risk management.