Gordon Rasbach Email & Phone Number

Toronto, Canada Area

Canada

Property Claims:Executive accountability for transformation of 60,000 annual personal lines and commercial lines property claims portfolio across Canada - indemnity, complex loss and litigation management, 260-person operation, customer satisfaction, supply chain, storm and disaster response.Completed transformation plan including new business strategy, target operating model and organizational structure, business process reengineering, automation to improve customer experience, enhanced data capture and analytics capability, new business performance metrics and financial governance.Fraud Management:See (4) below

Canada

Legal:Executive accountability for strategic transformation, substantial growth and performance of in-house litigation department to Aviva Trial Lawyers: 150-member captive law firm with personal injury, property liability, medical malpractice litigation portfolio in Ontario, Alberta, British Columbia, Nova Scotia, Newfoundland and Labrador.Completed new accident benefits litigation and arbitration practice group in Ontario, case resolution strategy, lawyer trial capability, customized case management technology. Highest employee engagement scores in global organization.Fraud Management:See (4) below

Based In Toronto, Canada

Inaugural appointment of executive accountability for fraud management in all Aviva plc general (property and casualty) insurance markets - Canada, France, Ireland, Italy, Poland, Singapore, U.K.Development of global fraud management philosophy, operating model and best practices - policy fraud and claim fraud, consistent fraud prevention, identification, investigation and deterrence strategies across markets, standardized operational performance and benefit calculation methodology.Leader recruitment and lateral investigator secondments between markets.Transition to global technology platform - fraud identification, management and data analytics.Work transitioned into a new corporate global financial crime and risk management initiative - U.K. parentFrequent speaker at international and national financial crime and analytics conferences.

Canada

Executive accountability for national fraud strategy, operations, technology, analytics, litigation - policy fraud, claim fraud, supplier fraud, sales fraud, corporate fraud.Design and execution of industry-leading consumer-focused fraud prevention, identification, investigation, deterrence strategies.Accountability for performance and benefit delivery for 50-investigator operation and investigation portfolio across Canada.Development and launch of continuous public education campaigns.Introduced undercover sting investigations to Canadian market.

Canada

Executive responsibility over central corporate function overseeing underwriting, pricing, product development, and distribution operations for $1 billion commercial business portfolio - automobile, property and liability- distributed through 1,700 brokers across Canada, and 300 mid-market and complex underwriters.Design and implementation of new business portfolio management model, new integrated pricing, analytics and underwriting segment models, new proprietary data management tools to segment customers, priortize new business and automate policy renewals.

Toronto, Canada Area

Sole proprietor consultant for healthcare (injury rehabilitation) industry, specializing in leadership strucure and business model effectiveness reviews, creation of new business development initiatives, and supply chain management solutions.Client list includes injury rehabilitation treatment and assessment clinics, mobility and assistive device distributors, patient transportation and translation service providers.

Executive accountability to transform company's claims department in company's largest business territory to improve declining business performance.Accountable for all claims lines, $1.3 billion case reserves, $33 million operating budget, 100,000 annual injury and property claims, 560-person operation, $900 million supply chain spend.

Reporting to CEO, executive owner/leader of corporate program - 10 projects - to transform combined $2 billion personal lines underwriting model and enhance sales and growth competencies across regions, all brands.Program comprised of ten projects including merged and simplified underwriting rules, technology enablement, pricing segmentation and sophistication, broker point of sale automation, organizational structure, legal entity consolidation, employee downsizing.COR profitability improved by 9 pts within 24 months.$25 million program budget, dedicated 110-person program team (internal employees and external consultants).

Executive accountability for all accident benefits claims by customers injured as a result of collisions, adequacy and management of $450 million case reserves, 260-employee operation across six provinces.Design and build of inaugural injury contact centre, programs of care to support new customer recovery strategy.Led industry negotiation of various legislated automobile insurance reforms with government, healthcare provider associations, lawyer advocacy groups.Created internal healthcare provider team to manage supply chain. Introduced Ontario market's first preferred healthcare providers for customer treatment and assessment, and achieved first insurer rehabilitation accreditation (CARF) in Canada.New proactive cost management, patient recovery outcomes and customer satisfaction strategies, including mobile healthcare response teams to service injured minors, seniors, and hospitalized customers.

Ontario

Executive accountability for entire claims business (all lines of business) for fourth-largest insurer in Ontario. Responsible for 330-employee operation across 23 offices.Led operation through overhaul of personal lines automobile and property claims business, including transformation of business processes and information technologies.Uncovered material financial (case reserve) mismanagement and managed disclosure to parent company and insurance regulator (FSCO) prosecution.

Canada

Designed and implemented proprietary business model and supporting software to stabilize impact of significant negative development of third party bodily injury case reserves in Canadian market. Designed and launched Common Law and Québec Civil Code injury assessment and litigation management software which remained in use by casualty (liability) and in-house litigation operations until replacement by Guidewire operating system in 2014.

British Columbia, Alberta, Saskatchewan, Manitoba

Based in Vancouver, responsible for business performance and operations for all classifications of claims in British Columbia, casualty litigation claims in Alberta and all specialty personal lines (Elite Insurance Company) claims west of Ontario.Led resource deployment for extensive property damage and fatalities resulting from tornado catastrophe at Pine Lake, AB.

Canada

Excellent knowledge of contracts, liability and negligence principles, case law, rules of civil procedure in all provinces.Excellent knowledge of Québec Civil Code insurance articles (statute).Developed new litigation file review program to manage $80+ million legal spendReturned operational health, profitability and identified new successors to business units at risk on three occasions.Excellent knowledge and understanding of regional socioeconomic and business culture throughout Canada.Responsible for employee empowerment initiatives to increase front-line employee decision-making capabilities and to enhance work pride and ownership.Co-developed new national supply chain models for external adjusting and automobile collision.Designed new corporate fire claims handling philosophy, including technical writing of corporate policies and procedures, national training of lawyers and engineers. Philosophy later adopted as industry standard.Created of 29-member internal claims investigations unit focusing on claim fraud and financial crime.Management committee member responsible for re-branding Canadian insurer following two concurrent mergers.Frequent contributor to newspaper and insurance industry periodicals.

Toronto, Canada

Criminal investigator for 12 years.Led criminal investigations, prosecutions - crimes against persons, property crimes. Specialized in interviewing and statement recording.Founder/leader of Toronto Police gang unit.Declared expert in adolescent violence at all levels of Ontario criminal courts (1989 to 1992)Regina vs. Harbottle - homicide confession now Supreme Court of Canada case law, precedent law for young offender sentencing.Regular lecturer on interviewing and statement recording at investigator courses at Canadian Police College, Ottawa and Ontario Police College, Aylmer.Extensive media interview experience.

General Management Programme For Executives, Company-Sponsored Business Management Program

Part III of executive development program.

General Management Programme For Executives, Company-Sponsored Business Management Program

Part II of executive development program.

General Management Programme For Executives, Company Sponsored Business Management Program

Part I of Company-sponsored business development program.

Police Services Diploma, Law Enforcement