Daniel Grass Email & Phone Number

Hanover, NDS, DE

Brunswick, Lower Saxony, Germany

At New Yorker, my position as a Senior IT Consultant includes leading IT project initiatives, enhancing supply chain transparency, and ensuring the smooth integration of new technological advancements. My role focuses on digital transformation, system optimization, and strategic IT planning aimed at improving business operations. By applying my knowledge.

Brunswick, Lower Saxony, Germany

• As a Process Manager at Essilor, my responsibilities encompassed overseeing customer service operations in the medical/optical industry. My role focused on project and incident management, reducing EDI errors, and.
• Orchestrated an incident management strategy that reduced overall incidents by 60%.
• Developed and implemented a standardized and user-friendly tool for internal and external communication, streamlining processes and improving operational efficiency by 25%.
• Directed the implementation of a new intelligent, skill-controlled telephone system, enhancing customer satisfaction due to customized agent routing.

Brunswick, Lower Saxony, Germany

• In my role as Team Leader at Essilor, I managed a dynamic team of 13. My responsibilities involved streamlining data transmission processes, enhancing project management, and leading digital transformation efforts. I.
• Reduced EDI errors by 30%, enhancing data reliability and customer trust.
• Guided the team through a digital transformation process, increasing operational efficiency by 26%.
• Played a key role in a project for customer service transformation which lead to increased service quality and customer focus.

Burgwedel, Lower Saxony, Germany

• In my role as Sales Manager at RAUE, I focused on refining internal departmental workflows, particularly in customer service and shop sales. My responsibilities encompassed project management and leading a team of 6.
• Developed and implemented new operational procedures, resulting in a 25% overall reduction in processing times.
• Managed an online shop project significantly enhancing its share of total orders from 5.2% to 33.7% compared to other channel, thereby playing a pivotal role in driving substantial business growth.
• Initiated and led a Google AdWords campaign that boosted brand visibility and sales while reducing CPC by 62.8%.

Burgwedel, Lower Saxony, Germany

• During my time at RAUE I played a pivotal role in enhancing B2B customer service and maintaining the integrity of customer master data. My responsibilities included the efficient handling of offer and order placements.
• Developed and implemented a new order processing system, leading to a 35% increase in efficiency within the first three months.

Businessman In Wholesale & Foreign Trade, Occupational Area: Economy

This education ensures the transfer of practice-related professional skills and cross-company professional and general educational.

University-Entrance Diploma, Specialisation: Economy | Major Fields Of Study: German & Operational Economics/Accounting

The educational content of the vocational grammar school in Economics is essentially characterized by economic focal points. ▌ PROFILE.