Kimberly Graves Email & Phone Number

• Manage escalated customer issues, ensuring swift resolution and maintaining customer satisfaction.• Conduct performance improvement plans and conducted annual performance reviews.• Mentor team members to improve performance and career growth.• Participate in cross-departmental projects to improve overall company operations.• Implement corrective actions to address quality issues and prevent recurrence.• Prepare and present regular performance reports to senior management.

Indianapolis, Indiana, United States

• Identify and assess customers’ needs to achieve satisfaction, and follow-up with them to ensure satisfactory product delivery (proper date and time, with no damage)• Build sustainable relationships and trust with customer accounts (transport companies) through open and interactive communication• Act as facilitator and information coordinator between clients, Directors of Sales, Logistics, Production, etc.• Manage incoming phone calls and emails, receive orders, process them in Prextra ERP, and follow-up with customers• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Aid in miscellaneous tasks for the Director of Operations as needed

• Interviews prospective students through telephone to determine their motivation, interest level and academic qualifications.• Presents and sells the program during internal and external presentations and responds to any prospect needs.• Maintains knowledge of the partner's mission, accreditation, history, curriculum, courses, academic policies and faculty.• Enters and records approximately 200 prospects’ activities according to company policies utilizing Salesforce.

Indianapolis, Indiana

• Support the sale representatives with providing leads for new business, closing deals with existing customers, product knowledge, etc• Accurate data entry and keyboarding skills including proficiency with numerical keypad, 60-80 words on computer• Able to de-escalate a situation calmly, tactfully, and with diplomacy with a positive attitude• Provide significant focus with speed and accuracy when meeting customer needs with strong written and/or verbal communication skills • Knowledgeable in how to operate computer, phone systems, and databases

Indianapolis, Indiana

• Utilize knowledge of dog behavior to ensure safety of guests as they participate in daycare services• Provide husbandry care for guests that stay in kennel service such as feeding, medicating, enrichment, cleaning kennels, documentation, etc.• Supply assistance with small tasks to upkeep facility such as sweeping, mopping, taking out trash, etc.

Delphi, Indiana

• Contribute services towards the husbandry care of the animals, mainly mammals and waterfowl, within the facility• Document every encounter with every animal in facilities regarding to feeding, cleaning enclosures, medicine, enrichment, etc.• Perform small tasks for upkeep of facility such as sweeping, mopping, taking out trash, etc.

West Lafayette

• Administer great customer service to those in need • Inform visitors of facility by giving tours• Equip with shelving/organizing books, movies, newspapers, magazines, etc. in library

West Lafayette, Indiana

• Recruit new members to join the organization• Administer musical techniques and pointers during rehearsal • Facilitate in organizing performances throughout the academic school year

Lafayette, Indiana Area

• Educated people about behavior, husbandry and care, and nature of animals in the Columbian Park Zoo• Provided enrichment to animals, such as puzzle feeders and exercise depending on animal• Aided in small tasks for upkeep in the education building, such as sweeping, mopping, picking up trash, etc.

Indianapolis, Indiana Area

• Administered assistance with customers interested in adopting• Provided companionship with the dogs held in the shelter • Maintained cleanliness of an average of 20 dogs’ kennels

Bachelor Of Science - Bs, Animal Sciences, Alumna

Activities and Societies: Purdue Bound Scholar, The Black Voices of Inspiration, Zeta Phi Beta Sorority, Incorporated, Purdue.

Core 40 Honors, Music Performance, General