Kimberly Graves Email & Phone Number

• Manage escalated customer issues, ensuring swift resolution and maintaining customer satisfaction.
• Conduct performance improvement plans and conducted annual performance reviews.
• Mentor team members to improve performance and career growth.
• Participate in cross-departmental projects to improve overall company operations.
• Implement corrective actions to address quality issues and prevent recurrence.
• Prepare and present regular performance reports to senior management.

Indianapolis, Indiana, United States

• Identify and assess customers’ needs to achieve satisfaction, and follow-up with them to ensure satisfactory product delivery (proper date and time, with no damage)
• Build sustainable relationships and trust with customer accounts (transport companies) through open and interactive communication
• Act as facilitator and information coordinator between clients, Directors of Sales, Logistics, Production, etc.
• Manage incoming phone calls and emails, receive orders, process them in Prextra ERP, and follow-up with customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Aid in miscellaneous tasks for the Director of Operations as needed

• Interviews prospective students through telephone to determine their motivation, interest level and academic qualifications.
• Presents and sells the program during internal and external presentations and responds to any prospect needs.
• Maintains knowledge of the partner's mission, accreditation, history, curriculum, courses, academic policies and faculty.
• Enters and records approximately 200 prospects’ activities according to company policies utilizing Salesforce.

Indianapolis, Indiana

• Support the sale representatives with providing leads for new business, closing deals with existing customers, product knowledge, etc
• Accurate data entry and keyboarding skills including proficiency with numerical keypad, 60-80 words on computer
• Able to de-escalate a situation calmly, tactfully, and with diplomacy with a positive attitude
• Provide significant focus with speed and accuracy when meeting customer needs with strong written and/or verbal communication skills
• Knowledgeable in how to operate computer, phone systems, and databases

Indianapolis, Indiana

• Utilize knowledge of dog behavior to ensure safety of guests as they participate in daycare services
• Provide husbandry care for guests that stay in kennel service such as feeding, medicating, enrichment, cleaning kennels, documentation, etc.
• Supply assistance with small tasks to upkeep facility such as sweeping, mopping, taking out trash, etc.

Delphi, Indiana

• Contribute services towards the husbandry care of the animals, mainly mammals and waterfowl, within the facility
• Document every encounter with every animal in facilities regarding to feeding, cleaning enclosures, medicine, enrichment, etc.
• Perform small tasks for upkeep of facility such as sweeping, mopping, taking out trash, etc.

West Lafayette

• Administer great customer service to those in need
• Inform visitors of facility by giving tours
• Equip with shelving/organizing books, movies, newspapers, magazines, etc. in library

West Lafayette, Indiana

• Recruit new members to join the organization
• Administer musical techniques and pointers during rehearsal
• Facilitate in organizing performances throughout the academic school year

Lafayette, Indiana Area

• Educated people about behavior, husbandry and care, and nature of animals in the Columbian Park Zoo
• Provided enrichment to animals, such as puzzle feeders and exercise depending on animal
• Aided in small tasks for upkeep in the education building, such as sweeping, mopping, picking up trash, etc.

Indianapolis, Indiana Area

• Administered assistance with customers interested in adopting
• Provided companionship with the dogs held in the shelter
• Maintained cleanliness of an average of 20 dogs’ kennels

Bachelor Of Science - Bs, Animal Sciences, Alumna

Activities and Societies: Purdue Bound Scholar, The Black Voices of Inspiration, Zeta Phi Beta Sorority, Incorporated, Purdue.

Core 40 Honors, Music Performance, General