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Project Management Leadership | Chief of Staff | segra601@gmail.comResults-driven and strategic leader with a proven track record of driving successful project delivery, aligning operations with strategic goals, and fostering organizational excellence across diverse industries. What makes me stand out is my success in managing multi-million-dollar portfolios, overseeing PMO functions, and implementing effective methodologies to achieve critical KPIs. I am renowned for building, mentoring, and leading high-performing teams to execute strategic initiatives and enhance cross-functional collaboration.A creative thinker with expertise in integrating Agile and Waterfall methodologies to optimize project outcomes, reduce risks, and ensure the timely delivery of mission-critical programs. My expertise lies in leading large-scale transformations, fostering interdepartmental collaboration, and scaling project management frameworks to support organizational growth and success. I am skilled in delivering measurable results that align with business objectives while driving innovation and operational efficiency.My success is rooted in my passion for discovering new ways to make things better by applying my skills as a leader along with my analytical nature, adaptability, and curiosity. Notable Accomplishments: • Executed strategic portfolio objectives by facilitating alignment through negotiation, communication, and diplomacy.• Drove exceptional customer satisfaction scores for Fortune 500 clients by delivering solutions, focusing on service excellence.• Delivered superior outcomes for internal and client projects by fostering high-performing implementation teams through open-minded leadership, coaching, mentoring, and empathy.• Achieved critical KPIs and improved project and program results by cultivating relationships and collaborating cross-functionally, aligning efforts with PMI principles and industry methodologies.Other Competencies Include:Presenting to Executives | Change Management | Process Analysis and Design | Emotional Intelligence | Problem SolvingI would love to speak with you about how my background, accomplishments, skills, and abilities might translate to your specific opportunities. I can be reached at my email address (segra601.gmail.com) or by phone at 858-414-5465.
Pmo Management Consulting Services
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Pmo ConsultingPmo Management Consulting ServicesCalifornia, United States
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Project ManagerKaiser Permanente 2023 - 2024Oakland, California, UsDuring this tenure, I led the Medicaid expansion implementation and post-implementation support for Kaiser Permanente's California region, ensuring smooth execution and optimal project outcomes. As part of this role, I spearheaded the development and optimization of PMO processes, resource management, and portfolio planning, driving efficiency and consistency. Post-implementation, I ensured seamless transitions, supporting stakeholders and teams to guarantee ongoing success and alignment with business objectives. My focus was on fostering strong communication and operational excellence throughout the project lifecycle.* Streamlined business operations by implementing comprehensive process analysis and documentation strategies.* Increased post-implementation project success by establishing effective support processes for ongoing management.* Improved executive decision-making with development of dashboard reporting, offering clear insights into performance metrics.* Optimized resource allocation and workstream efficiency by developing PMO processes and portfolio management strategies. -
Director, ImplementationsCarecentrix 2018 - 2023Hartford, Connecticut, UsIn this role, I led the strategic direction for multi-product implementations, ensuring the seamless integration of solutions into the SaaS Portal for member care management. Acting as the primary liaison between clients and CareCentrix teams, I facilitated smooth deployments while maintaining a strong focus on client satisfaction. I collaborated closely with C-level executives in a fast-paced, dynamic environment, providing cross-functional leadership to ensure alignment between client needs and internal objectives. My leadership helped streamline processes and deliver successful, timely project outcomes.* Accelerated client onboarding by creating scalable implementation manuals, tools, and best practices.* Enhanced operational efficiency and quality by developing new processes through collaboration with cross-functional leaders.* Strengthened communication and project tracking by developing KPI reporting tools in collaboration with leadership / internal teams.* Achieved highest level of customer satisfaction and delivered successful multi-product implementation projects for Fortune 500 clients. -
Director Of ImplementationsCvs Health 2016 - 2018Woonsocket, Ri, UsI led and scaled the Client Implementations business segment for CVS Health's Pharmacy Benefit Manager, providing strategic leadership to ensure the seamless integration of new clients. Partnering closely with Operations, IT, and Sales teams, I managed the end-to-end implementation process, ensuring all milestones were met with precision. My role involved managing a team of 50, including support services leaders and trainers, where I emphasized project management, communication, and risk management to deliver successful client launches and maintain long-term satisfaction.* Improved project governance and visibility by aligning project management practices across teams.* Reduced time to value by 50% through collaboration with the Sales organization to develop collateral materials.* Increased onboarding effectiveness and implementation quality by enhancing new hire training programs and materials.* Achieved KPI's by directing highest volume of implementations and applying strong project management standards and methodologies. -
Operations Project | Program DirectorCaremore Health Plan 2014 - 2015Cerritos, Ca, UsI collaborated closely with the VP of Operations to design and implement robust project and portfolio management frameworks. I spearheaded the alignment of project portfolios with operational priorities, ensuring efficient resource allocation and strategic execution across multiple initiatives. My efforts enhanced the overall project management process, delivering greater clarity and streamlined methodologies to support the organization's long-term goals.* Optimized alignment of strategic projects with operational goals by implementing effective portfolio management practices.* Supported current and future project management needs by developing comprehensive staffing requirements and hiring plans.* Enhanced project execution and consistency across teams by standardizing project management methodologies and tools.* Improved cross-functional collaboration and project outcomes by developing engagement processes between IT and Operations. -
Program LeadScripps Health 2013 - 2014San Diego, California, UsIn this role, I partnered with Scripps leadership to spearhead the transition from ICD-9 to ICD-10 coding and billing systems. I led comprehensive revenue analysis and managed change initiatives across the entire revenue cycle, ensuring the transition was seamless and aligned with regulatory requirements. My focus on strategic planning and stakeholder collaboration helped mitigate potential disruptions and delivered an effective, organization-wide transformation.* Identified efficiency gaps and improvement opportunities through detailed analysis and documentation of the revenue cycle.* Enabled transparent communication and informed decision-making by creating reporting for post-implementation monitoring.* Augmented strategic planning efforts by developing a revenue impact analysis process in collaboration with Revenue Cycle Leadership. -
Pmo ManagerKaiser Permanente 2006 - 2012Oakland, California, UsI managed a portfolio of multi-million-dollar strategic initiatives, collaborating with sponsors, line-of-business managers, compliance, legal, and cross-functional teams to ensure alignment with business goals. In this role, I directed and mentored a team of project managers, guiding them through process improvements, system upgrades, and integration efforts across eight Kaiser Permanente Health Plan regions. By driving effective execution in both SaaS/Agile and Waterfall environments, I provided oversight for project resources, schedules, risks, and funding, serving as the escalation point for critical issues and ensuring seamless delivery of project objectives.* Achieved 100% of execution KPIs by overseeing delivery of four multi-million-dollar strategic initiatives using established methodologies.* Improved strategic initiative outcomes by 80% through mentoring and coaching a team of senior project managers and consultants.* Increased sponsorship engagement by developing portfolio management tools and processes in collaboration with teams and sponsors.* Streamlined strategic planning by developing a methodology; simplified the prioritization of current and future initiatives.
Susan Graves Skills
Susan Graves Education Details
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San Diego State UniversityAccounting -
University Of PhoenixHealth Care Mgt
Frequently Asked Questions about Susan Graves
What company does Susan Graves work for?
Susan Graves works for Pmo Management Consulting Services
What is Susan Graves's role at the current company?
Susan Graves's current role is PMO Consulting.
What is Susan Graves's email address?
Susan Graves's email address is s.****@****bal.net
What is Susan Graves's direct phone number?
Susan Graves's direct phone number is +185841*****
What schools did Susan Graves attend?
Susan Graves attended San Diego State University, University Of Phoenix.
What are some of Susan Graves's interests?
Susan Graves has interest in Reading.
What skills is Susan Graves known for?
Susan Graves has skills like Process Improvement, Leadership, Program Management, Management, Project Management, Change Management, Strategic Planning, Business Process Improvement, Vendor Management, Integration, Healthcare Information Technology, Business Analysis.
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