Gray Gerberding Email & Phone Number

Page, Az, Us

Page, Arizona, United States

Canyon Point, Utah

Santa Fe, New Mexico, United States

Management and supervision of on site and remote Adventure and Activities team as well as Les Clefs d’Or concierge of a 98 room ultra luxury property, recently rated10th Best Hotel in the World by Condé Nast TravellerManaging guest pre arrival outreach yielding an 11% YOY increase in guests contacted prior to stay, highest in the Auberge Resorts Collection Creation of Integrated Training Plans and effective onboarding of interns through our Young Professionals Internship program, providing direct mentorship and fostering interest in hospitality in young members of the community of Santa FeDevelopment of productivity tracking models and processes to be used by all of Auberge Resorts CollectionOverseeing daily complimentary activities and operational management of seasonal and pop-up experiences Managing vendor relations, quality control of internal and third party provided experience and implementation of new experiences and vendors

Tacoma, Washington, United States

Santa Fe, New Mexico Area

Responsible for accurate cutting, fitting and fabrication of products in shopPerforms welds during installations in the fieldMaintains shop cleanliness and safety during all operationsManages inventory of welding consumables

Santa Fe, New Mexico, United States

Performance of daily front office operations while creating a warm and welcoming environmentMaintained collaborative cross-department relations with housekeeping, engineering and food and beverageProvided service of hotels daily Tea and Sherry hour in accordance with New Mexico state liquor lawsReported daily room revenue and occupancy directly to hotel managerCollaborated directly with revenue and sales department to help increase group sales and bookingsGained a new appreciation for education and knowledge

Santa Fe, New Mexico Area

Overseeing of Front Office Operations; Front Desk, Valet, Bell, Concierge and Night Audit for 58 room 4 Diamond luxury property Support in enforcing company, hotel and departmental initiatives and standardsDevelopment of Integrative Training Programs for Front Desk, Valet, Bell, Concierge and Night Audit and oversight of associate trainingProcessing of department payrollResponsible for tracking of Front Office up sells and monitoring up sell progress. 210% YOY growth YTD for up sells achieved during tenureProcessing of Front Office related invoicing and vendor relationsManagement of Front Office purchasing and requisitions

Santa Fe, New Mexico Area

Overseeing of day-to-day tasks in the Front Office operationManagement of overnight tasks and proceduresSupervision of overnight security Ensured associate adherence to company standardsPart of a leadership team that accomplished 28 point increase in LQA Rosewood brand standards in 2016 (2 audits in 2016). Average score improved from 62.1 to 90.6

Dallas/Fort Worth Area

Performance of daily Front Office tasks in adherence to Rosewood standards in 143 room 4 Diamond luxury propertyAchieved 100% scores on 2014 LQA auditor interactionsAwarded Associate of the Month in December 2014