Gray Iaquinto Email & Phone Number

Washington, District Of Columbia, United States

Washington DC-Baltimore Area

• Supervised and managed seven employees on shipping and operations protocol while responding quickly to questions, which improved understanding of job responsibilities.
• Improved shipping output and deliverables by 100% on a weekly basis
• Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables and communicating variances to customers.

College Park, MD

• September 2019 WHOPPER of the Month across all Aspire Group properties
• Generated over $250,000 in revenue in less than 2 years
• Top 10 in New Tickets Produced and Revenue Produced across all Aspire Group properties
• Meets and exceeds weekly and monthly sales goals while exceeding client expectations in value and customer service
• Grows sales significantly each week by attracting additional business leads through referrals and prior customers
• Maintains computerized records of all prospects and customers within Paciolan and SalesForce

Washington D.C. Metro Area

• Renewed season account holders at 87%
• Generated over $110,000 in new, upgrade, and group revenue
• Maximized season account holders renewal percentage by providing excellent customer service while upselling clients, generating referrals, and cross-selling groups
• Managed a book of business containing 282 FSEs (Partial Season Plans, Pick ‘Em Plans & 10-Game Packs)
• Utilized, maintained, and tracked customer activity in Microsoft Dynamics CRM Database, ProVenue Ticketing System, and Nationals Access Systems (Portal Admin, Insite, Access) to increase customer satisfaction and.
• Serviced inbound calls, voicemails, and emails on a daily basis from season plan holders and the general public

Washington D.C. Metro Area

• Sold 2017-18 Men’s Basketball season ticket packages, group sales, single game, and student tickets.
• Provided office support and handled client questions and complaints including: misplaced tickets, contribution questions, donations, and other concerns.
• Comfortable with outbound telemarketing; utilizing outbound calls per week soliciting sales and payment
• Working knowledge of Ticketmaster (Archtics) Ticketing system, BOCA printer, and PRM (Portfolio & Relationship Management)
• Oversaw and managed student workers office hours and implemented daily tasks during soccer and football game days

• Served as a customer service representative for all Quicken Loan National week sales
• Assisted with Box Office set-up, maintenance, and breakdown
• Efficiently used Box Office and Ticketmaster database software for ticket sales
• Responsible for maintaining and recording on-site sales and purchases
• Provided excellent customer service with a calm and positive attitude

• Used Advance and Paciolan databases to identify and match donors with their respective identification numbers to answer questions regarding account information
• Communicated with former Maryland student-athletes to participate in a challenge giving fund
• Assisted the Development team in coordinating Maryland’s National Signing Day event which included preparing event space, interacting with donors, and bolstering alumni relations
• Collaborated with team members on new fundraising campaigns: including, potential business engagements for suite renewals across multiple sports and arenas

• Served as undergraduate student advisor for 100 students in 4 sports
• Advised student athletes with planning, academic and life skills instruction and monitoring their progress
• Counseled student-athletes regarding course selection, registration, and progress toward degree
• Maintained all student meeting records in ARMS
• Prepared reports and other materials on academic status for the Associate Athletic Director

College Park, MD

Sports Industry Management

Bachelor'S Degree, Business/Managerial Economics