Gray Davis Email & Phone Number

Lafayette Hill, Pennsylvania, US

Burlington, NJ, US

King Or Prussia, Pennsylvania, US

• Responsible for managing on-site support for (10) Inpatient Facilities across 6 States as well as our Corporate office
• Escalation point for all IT related issues
• Staff development touchpoints weekly - goal driven metrics
• Successfully implemented major IT projects in concert with other departments across the enterprise
• Maintaining Satisfaction metric ratings for support >90%
• Creation of numerous IT policy documents to streamline the department

King Or Prussia, Pennsylvania, US

• Responsible for all on-site support for RCA Inpatient facility in Devon
• Escalation point for Tier II/Tier III desktop issues
• Servicing over 250 users on site
• Heavy use of Active Directory for account creation and permissions
• Heavy use of Kaseya for remote desktop support
• Responsible for data backup, imaging of new machines, and deployment for each user

Philadelphia, Pennsylvania, US

• Deployment project to transition from Win 7 to Win 10
• Escalation point for Tier II desktop issues
• Servicing over 30 offices and ~4000 employees
• Heavy use of Active Directory for computer accounts and permissions
• Responsible for data backup, imaging of new machine, and deployment for each user
• Tasked with installation of all hardware/software (physical machine, peripherals, etc)

US

• First line support for in house technical issues
• Servicing over 200 offices and ~4500 employees
• Served as team lead during management transition
• Built internal knowledge base for common issues facing users
• Beta tested all hardware and software for company-wide transition from Windows 7 to Windows 10
• Responsible to be On-site for upgrades of hardware of outdated equipment

San Francisco, CA, US

• Vendor relations and business automation
• Working with vendors to obtain needed technical equipment, costs and timetables
• Assisting in Forecasting company needs for hardware deployment
• Bulk purchasing and invoice auditing for major clients and internal finances
• Heavily versed in all Cigna technical programs

San Francisco, CA, US

• Spearheading the manual PC Refresh program for Cigna
• Responsible for preparing Cigna employees for machine rebuilds
• Direct communication with employees for project purposes
• Use of HPSM (HP Service Manager) to gather and compile information together quickly
• Heavily versed in all Cigna technical programs

San Francisco, CA, US

*Recently Promoted to Senior Level Technical Associate with Pro/Cigna*Working on-site and WAH with Cigna healthcare to provide external help desk and IT support.*Dealing with advanced-first and second level technical issues for both Cigna employees and customers to solve both system-wide issues and on an individual basis.*Taking on extra hours and tasks as.

San Francisco, CA, US

*Working on-site with Cigna healthcare to provide external/internal help desk and IT support.*Dealing with advanced-first level technical issues for both Cigna employees and customers to solve both system-wide issues and on an individual basis.*Taking on extra hours and tasks as the business unit requires in order to help maintain top-level technical support

Cleveland, OH, US

• Working across all business units within the company, I settled into an administration role with a heavy focus on marketing and presentation work. Dealing heavily in the Life Sciences business, I worked with both local.
• Primary contact on all marketing materials being created in local office
• Created presentations and proposals for current and potential major clients
• Detailed Research done for clients in the Energy, Chemical, Life Science and Refining fields
• Responsible for critiquing and editing existing marketing materials for local office
• Tracking all business development on a weekly basis across all businesses