Grayden Pickering - Wheat Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Passionate and inclusive leadership supporting the ongoing development of Early Resolution and Senior Resolution Officers.Rewarding excellent performance, helping people improve, and taking appropriate action to address under performance. Providing subject matter expertise on the TIO’s terms of reference and complaint handling procedures.

Melbourne, Victoria, Australia

Supporting Early Resolution Officers through coaching, training and providing advice for complaints.Designing, developing and delivering training materials and programs.Supporting the Early Resolution leadership group in the day-to-day operations of the contact centre

Melbourne, Victoria, Australia

Processing and analyzing complaints received via phone, email and letter correspondence.Applying TIO jurisdiction and providing consumers with clear, independent information.Achievement of KPI’s and high-quality performance measurements.

Melbourne, Victoria, Australia

Varied outbound sales campaigns for AGL Energy to existing and potential customers.Adherence to consistent sales and compliance standards.Achievement of KPI’s and quality performance measurements.Various roles within AGL Campaign including marketing, data entry and field staff correspondence.

Melbourne, Victoria, Australia

Handling a variety of inbound calls from Camp Australia field staff.Updating and refilling rosters for all CA services nation-wideEnsuring all CA field services maintain legal standards for child care.