Graydon Mcgowan Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Canada Area

Gate Controller: • Aircraft gate planning and scheduling • Provide advisory service to aircraft arriving, departing and transiting the apron area• In conjunction with other SOCC personnel, prioritize aircraft movements as required operationally• Coordinate de-icing/anti-icing, aircraft servicing, and aircraft handling• Monitor ramp operations• Track system network on-time performanceSysten Operations Coordinator: • Actively participate in Porter’s… Show more Gate Controller: • Aircraft gate planning and scheduling • Provide advisory service to aircraft arriving, departing and transiting the apron area• In conjunction with other SOCC personnel, prioritize aircraft movements as required operationally• Coordinate de-icing/anti-icing, aircraft servicing, and aircraft handling• Monitor ramp operations• Track system network on-time performanceSysten Operations Coordinator: • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations understand, comply and promote the Company Safety Policy• Support operational decision making by providing insight into issues of operational context through close coordination with stations, departments, and external agencies• Coordinate operational activities across the Porter network and assist with contingency and recovery planning during major irregular operations (IROPs) events• Coordination of IROPs events, including the provision of passenger transportation, security, and customs for local and remote diversions• Process delay reports and participates in the delay code audit and reconciliation process• APIS/API reconciliation and communication with the US Department of Homeland Security, CBP and CBSA. Assist with investigation and resolution of DHS violations and API data quality issues to avoid significant fines against the Company Show less

Toronto, Ontario, Canada

• Inspect and verify passenger documentation• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations• Manage passenger baggage processing including handling and fee calculation if applicable• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance• Direct passengers through… Show more • Inspect and verify passenger documentation• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations• Manage passenger baggage processing including handling and fee calculation if applicable• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance• Direct passengers through Customs, Immigration, and Quarantine, as required• Make public address announcements as required• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival• Comply with all federal, state, municipal, airport authority and carrier security requirements and American Airlines SOPs and policies•Operate equipment to include the jet way, computer keyboards, and Sabre reservation/ ticketing software• Other duties as assigned Show less

Toronto, Canada Area

• Interacts with customers in a courteous, efficient, friendly, and professional manner. • Provides assistance to Customer Service Agents in areas such as Check-in, Gates, and Arrivals (Customs Hall/Baggage Claim)• Responsible for the safe and efficient flow of the Customer Service Operation while on duty • Mentor, Coach, and Support Customer Service Agents while leading by example. • Read, Interpret, and Apply the Collective Bargaining Agreement per the Local Union… Show more • Interacts with customers in a courteous, efficient, friendly, and professional manner. • Provides assistance to Customer Service Agents in areas such as Check-in, Gates, and Arrivals (Customs Hall/Baggage Claim)• Responsible for the safe and efficient flow of the Customer Service Operation while on duty • Mentor, Coach, and Support Customer Service Agents while leading by example. • Read, Interpret, and Apply the Collective Bargaining Agreement per the Local Union Contract• Other Duties Including but not limited to: Scheduling, respond and assist during security and emergency situations, daily cash reconciliation, station closing and opening. Show less