• Established a consultant business providing IT services to private individuals or small businesses.• Advised customers on home office setups. Managed networking, software installation, upgrades, migration, and defective hardware issues.• Educated clients regarding best practices and technical issues i.e. security settings.

Managed a full spectrum of IT programs integrating repair, maintenance, imaging, upgrades, and software/hardware configuration of primarily laptops on behalf of 1,000+ teachers and students. • Maintained IDF and MDF at assigned buildings. Ensured networking hubs and systems were operating at top performance levels. Managed wiring, wiring drops, paneling, and changes to VLAN structure and subnets as required. Monitored/addressed networks using Cisco Prime. • Initiated best practice procedures followed by teachers and technicians. • Managed assets and served as a primary advisor to the school regarding current and potential equipment purchasing, system / software transitions and recommendations. • Directed multiple IT project rollouts. Implemented installation and education of Google Chrome and Chromebook throughout the organization. Launched laptop imaging upgrades for teachers on a variety of laptop models. Deployed and managed VOIP phone systems. • Managed HP and Dell equipment vendor relations involving parts procurement, repairs, warranty and replacement issues, if equipment could not be repaired in-house. • Team led building and technical assistants for 5+ elementary schools. Delegated progressive duties managing IT support for 2 additional elementary schools and 1 large middle school. • Recommended all technical staff become Dell Certified, allowing for monetary rebates from Dell.

Installed and configured e-Supply Link’s ComplyLink EDI order management software for clients. Managed extensive inbound calls relevant to new sales and end user support. • Interviewed customers regarding EDI requirements and possible integration of ComplyLink software with other order management systems. • Proposed hardware and software upgrades to customers based on order volume, infrastructure and workstation operations. Applied Oracle knowledge. • Contributed proficient communications, educator, and end/user training talents to customers. • Managed complex technical events and established open orders to track and process inquiries. • Oversaw life-cycle software development and proposed enhancements for future versions. • Conducted EDI mapping and server solutions. Subject Matter Expert regarding SQL. Educated company manager on SQL, resulting in an account resolution in China. . • Consulted on unique needs of each customer. Prepared bids on projects ranging in price from $250K to $500K. Handled high dollar accounts such as Niteez in Colorado.

Over a long-term tenure cross-trained as a project planner and technical consultant with a company providing project management on a business-to-business basis. • Installed and supported MS Office Project Server, Windows SharePoint Services, and MS Office SharePoint Server for clients. Compiled post installation documentation. • Gathered requirements and assisted with drafting proposals supporting client deployment of Project Server, SharePoint, SQL, Exchange, etc. Efforts integrated hardware, software, and licensing requirements based on the size of the implementation. • Managed various aspects of latest Project Server and SharePoint at the time, i.e. IIS, SQL Server 2000-2005, SSRS and Analysis Services. • Collaborated extensively with Microsoft and Dell support teams on software/hardware issues not resolved internally. Documented solutions to assist other consultants with clients. • Primary clients included Eaton Aerospace, Harman, LSI Logic, Consona, Johnson Controls, Ford-EESE Group (a very large account), ITT Sensor, and Deutsche Bank. • Worked on project teams ranging from 3 to 10 members, handling the full scope of the project. • Conducted 4 to 5 installs at multiple sites on a monthly basis. • Trainer to other Technicians on SharePoint. Recommended the use of virtual servers, allowing connection of services with external clients.

As an IT Engineer and Project Lead, managed major internal projects. Upgraded the company's finance software to improve cost, billing, and time card management. • Implemented remote support software (Bomgar, formally Network Streaming) saving the company hundreds of thousands in shipping costs, and reduced phone support time. • Project Leader on the MS Exchange Server 2000 to 2003 migration with US and UK IT teams. • Directed Microsoft XP to Vista for both local and remote consultants. Effort included a companywide laptop upgrade and new Group Policy schema. • Installed and supported network infrastructure for remote offices encompassing servers, printers, routers and VOIP equipment. Prepared post installation/configuration documentation. • Supported 400+ domestic and international employees pertinent to laptop and desktop needs. • Fielded technical support for internal and external customers regarding Active Directory user account management, Group Policy Administration, and Exchange Administration. • Planned life-cycle planning, warranty, and inventory management for all IT equipment. • Managed all server backups and restores from business-critical servers. • Administrated virtual server on platforms such as Microsoft Virtual Server 2005, Hyper-V, and VMWare. Managed network monitoring and maintenance.