Grayson Gould Email & Phone Number

Durham, Nc

• Developed and corrected C# files and SQL scripts to resolve issues and add functionality to an enterprise level worker’s compensation insurance software package called Spectrum, for use in six state insurance bureaus.• Recreated approximately 50 internal and customer facing reports for use in Spectrum using new tools, converting from Oracle Reports Builder to DevExpress 15.2. • Worked collaboratively with four other developers on the Enhancements team, scheduling, writing, and reviewing the code for the various projects completed during the summer.

Durham, Nc

• Supported the Alphanumeric team that handled the technology hardware provision contract for GlaxoSmithKline in the United States, aiding the shipping logistics, inventory management, and help desk management teams.• Prepared, imaged, and localized GSK employee laptops and temporary-use loaner laptops with a custom software suite.• Observed and tested the customer experience in the on-site help desks that Alphanumeric managed on GSK’s main campus. Data on issue resolution efficiency as well as customer-facing inconveniences were compiled and presented to the management team as they prepared to rework help desk operations.

Raleigh, Nc

• Generated, organized, and distributed leads to the sales staff for new business acquisition. The outdated lead database was updated and expanded, and new-logo business began to be generated within a month of the publishing of the new database.• Analyzed industry competitors to refresh company knowledge of competing businesses. This information was compiled into a series of reports and relayed to the sales team and upper management in a 40-minute presentation.• Analyzed former contracts through company records and employee testimony, developing case studies to be showcased on the company website.