Grayson Hurd Email & Phone Number

Mountain View, California, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

• Responsible for leading a team tasked with developing new process improvement initiatives within Google Shopping in order to prepare workflows for offshore migration, making room for further workflow incubation and innovation.• Project managing all incoming Google Shopping special requests by working with and updating stakeholders, working cross-functionally with data analysts and facilitating measurable solutions that drive business impact.• Tasked with leading the ingestion of new products by identifying and separating standardized workflows for the operations teams and processes that still need standardizing for the special projects team.• In charge of creating the overall vision/story behind the Google Shopping Quarterly Business Reviews

• Focus on the Google Express Product• Developing new process improvements in order to prepare workflows for offshore migration, thereby making room for further workflow incubation and innovation.• Utilized SQL knowledge to successfully complete 30+ bugs without needing an escalation to the technical team.• Leading and coaching a team agents to hone their analysis and partner management skills while developing new and efficient processes that will grow Google Express GMV and drive fulfillment.• Assisting with creating and presenting Quarterly Business Reviews and developing goals and targets through analysis of quarterly data and team progression.

• The main PoC for Google Stakeholders, managing merchant-facing data needs as well as merchants' product data needs.• Envision high level details for improvement in order to both elevate experience for Google Express Merchants and simplify Google Express internal processes/workflows.• Ensure quality of data returned to Merchants and Stakeholders is correct and provides insight that leads to increased performance within Google Express.

• Analyzing data trends to create and implement large scale process improvements through new workflows that resolve Google Express data issues.• Fulfill incoming requests from Google stakeholders while providing extra analysis and insight that will improve data quality.• Evaluate data from Google Express Operations and the Technical Account Management team to create new offers on the mall.

• Evaluated and curated product data (eg. titles, descriptions, and product images) from multiple sources and remove prohibited items as per Google Shopping guidelines• Completed training on 3 workflows within the first 2 months• Presented process improvement proposals to management resulting in more efficient and accurate data collection across multiple workflows• Trained with an intermediate knowledge of team metrics to further assist the Coordinators and Team Lead

• Participate in day-to-day operations supporting Google Play• Perform a wide variety reviews and take action on violating publishers• Manage and respond to escalations from internal and external parties within designated service levels• Collaborate with the various cross-functional teams to ensure a safe user experience on Google Play• Refine tools and processes around abuse prevention activities, and maintain documentation

• Photograph and edit live photos of each artist to professional quality and send to the editor within one week of the show• Conduct interviews with artists and post the interviews to the website• Photographed concerts at the SAP Center (San Jose), the Regency Ballroom (San Francisco), theWarfield Theatre (San Francisco) and The Fillmore (San Francisco), among others

• Worked with various music management companies, music media companies and label representatives.• Achieved Top 40 Rock Radio in 2014 with a lead single showcased on major U.S. Syndicated Stations as well as the top rock radio station Octane on Sirus XM.• Lead new music rollouts which included working with artist management, multiple digital music aggregators, and major online publications such as Revolver and Loudwire.• Licenced member of American Society of Composers, Authors and Publishers.

• Managed all of the company's web presence, including all internet and intranet sites.• Utilized SEO and Keyword research to purchase domains and create traffic sites• Interviewed and hired freelance blog writers to create weekly content for the company website and social media pages• Created and implemented a weekly online marketing plan

Olean, Ny, Us

• Advanced through 8 sales level positions in 5 years• Handle direct sale of high-quality cutlery and culinary products to consumers, from initial contact to close of the sale• Acquire new clients through referral and lead generation• Achieved the highest sales rank within company* Currently accepting requests to service current customers and accepting any incoming orders from current and new customers

Olean, Ny, Us

Sales Manager, May 2013 – October 2013Assistant Manager, October 2012 – May 2013 • Trained new representatives, offering a model of successful performance• Recruited new representatives on college campuses every week, conducted interviews and hired new sales representatives• Assisted in the organization and execution of weekly team meetings, which included creating and giving original speeches/presentations to the team to boost morale and performance• Helped lead the San Jose office to a 2013 sales year of over $1 million

Oceanside, Ca, Us

Summers 2008, 2011 & 2012• Worked with teenage students to improve their communication and academic skills• Helped create and implement programs that developed trust within the staff and the camp

Moraga, Ca, Us

• Gave the college tour to Hilary Masell Oswald, who then included Saint Mary’s in the 2012 edition of Loren Pope’s “Colleges That Change Lives”.• Developed, persuaded, and marketed to new student applicants for Saint Mary’s freshman classes