• Lead client meetings to gather requirements for catalog items and enhancement requests. • Write clear and concise requirements for these changes to the CPMO team and facilitate meetings with them to explain requirements• Provide business analysis along with collaborating with the CA-ITSM team on the maintenance and improvements of the ServiceNow instance. Includes leading requirements gathering and developing formal requirements and mockups of requested items.

• Currently working as Systems Administrator/Developer, handling support services for federal applications• Monitor, troubleshoot, and recommend solutions for our USDA clients within multiple products of ServiceNow including ITSM and PPM• Manage and maintain ServiceNow operations, data integrity, platform updates, new configurations, applications, and integrations• Provides strong analysis of customer issues while working toward solutions to technical issues• Participate in and… Show more • Currently working as Systems Administrator/Developer, handling support services for federal applications• Monitor, troubleshoot, and recommend solutions for our USDA clients within multiple products of ServiceNow including ITSM and PPM• Manage and maintain ServiceNow operations, data integrity, platform updates, new configurations, applications, and integrations• Provides strong analysis of customer issues while working toward solutions to technical issues• Participate in and follow the SCRUM/ Agile development methodologies and life cycle Show less

• Use automated testing tools including Automated Testing Framework and Leapwork to test Salesforce and Servicenow projects • Organized UAT incident report spreadsheet for USDA project and took the lead role in assigning and fixing reported incidents• Held multiple meetings with the client about issues that were being faced in the system and issues that had been resolved • Write out test cases and help with User Guides, Technical design and technical deployment documents

• Modify award information within the internal CRM to reflect finalized purchase orders• Analyze and improve excel worksheets used daily, including streamlining and simplifying processes• Gather data and monitor marketplace trends to maximize revenue• Provide compliance education to specific Sellers to reduce the risk of revenue loss to the company• Develop written and verbal skills through high levels of email and phone correspondence

• Responsible for improving and streamlining office operations in the following areas: order tracking, order fulfillment, client and vendor relations• Responsible for key financial activities including preparing and processing payroll, budgeting and expense tracking, and company-wide bookkeeping using QuickBooks• Assist all aspects of the supply chain management of Pervida products using Fishbowl software• Created an invoice tracking system to manage all sales of Pervida… Show more • Responsible for improving and streamlining office operations in the following areas: order tracking, order fulfillment, client and vendor relations• Responsible for key financial activities including preparing and processing payroll, budgeting and expense tracking, and company-wide bookkeeping using QuickBooks• Assist all aspects of the supply chain management of Pervida products using Fishbowl software• Created an invoice tracking system to manage all sales of Pervida products• Directly responsible for the management of several customer and vendor accounts Show less

• Reviewed and analyzed client revenue and expenses. Generated reports to Bright Accountants management which were used for tax preparation and client counseling• Learned Xero, an online accounting software for the preparation and completion of client tax returns• Created Excel spreadsheets to track employee expenses and reimbursement payments, as well as to generate reports on overall company expenses• Responsible for a variety of functions including: Administrative duties, client… Show more • Reviewed and analyzed client revenue and expenses. Generated reports to Bright Accountants management which were used for tax preparation and client counseling• Learned Xero, an online accounting software for the preparation and completion of client tax returns• Created Excel spreadsheets to track employee expenses and reimbursement payments, as well as to generate reports on overall company expenses• Responsible for a variety of functions including: Administrative duties, client account management, various clients’ bookkeeping, year-end financials, preparation of tax returns, cash flow projections, and other daily client issues that arose Show less

Coached young swimmers in a highly competitive summer swim league - ages 5-18 starting in my senior year of high school•Taught private lessons to children – focusing on specific strokes and techniques to improve their competitiveness•Coached a Masters group of swimmers - ages 25 and up•Motivated and instructed children, set expectations, interacted with parents and managed responsibilities of all coaching staff Cardinal Hill Swim Team –Vienna, Virginia Mini-Cardinals Swim… Show more Coached young swimmers in a highly competitive summer swim league - ages 5-18 starting in my senior year of high school•Taught private lessons to children – focusing on specific strokes and techniques to improve their competitiveness•Coached a Masters group of swimmers - ages 25 and up•Motivated and instructed children, set expectations, interacted with parents and managed responsibilities of all coaching staff Cardinal Hill Swim Team –Vienna, Virginia Mini-Cardinals Swim Coach; Served as a coach for a pre-competitive swim program •Helped children graduate from introductory swim lessons to the competitive swim teamCardinal Hill Swim and Racquet Club –Vienna, Virginia Lifeguard; Certified in life-saving and CPR•Responsible for maintaining pool safety, cleaning the pool and ensuring quality of the water and overall facilities•Extracurricular•Member of the Division I Men’s Swim Team 2014-2015 - dedicated over 25 hours each week to swimming. Earned top finishes at the Hokie Invitational in Individual Medley, Breaststroke and Backstroke Show less