Grayson Wolfe Email & Phone Number

Pittsburgh, Pennsylvania, United States

As a Help Desk Support Analyst at UPMC, I provide first-level IT support to a diverse range of users across business, clinical, and educational environments. My role involves managing and resolving incoming technical issues through our help desk ticketing system, diagnosing high-priority problems, and creating custom tickets and templates to involve higher-level support teams in enterprise-wide issues. This role allows me the opportunity to work with many different teams accross the UPMC.

Pittsburgh, Pennsylvania, United States

Recently promoted to this position and Tasked with improving landlord-to-tenet relationships by working in cooperation with the supervisor. Working cooperatively with my supervisor to ensure that our landlord-to-tenant relationships improve.Managing the maintenance crew's capacity, development, and workload to ensure that both priority tasks and daily workflow are completed in an appropriate timeframe. Always striving to prioritize a positive tenant experience.Diagnosing incoming emergency work orders, determining the scope of the emergency, and dispatching a qualified technician to address the issue.

Pittsburgh, Pennsylvania, United States

Always on call for tenants, helping to diagnose and resolve any maintenance issues for tenants over the phone or in person. While most of the crew has specialization in only one specific type of HVAC installation, have been able to learn all of the different types and provide support wherever needed. Led the implementation project of a new security system; this included installation, communication, and education plans for the team while also becoming support for all things related to tech systems.

Asheville, North Carolina, United States

Successfully installed various types of HVAC equipment while also diagnosing issues and different equipment. Utilized industry-standard practices and materials to ensure that my work was consistent and reliable. Maintain and clean company-provided service equipment and vehicles to ensure teammates work at the highest effectiveness when on the job site. When installing equipment, I was responsible for most of the carpentry and plumbing work which included framing walls and duct boots, building platforms for hanging HVAC units, and plumbing vent pipes and drain lines, to name a few.

Asheville, North Carolina, United States

Led the grounds and maintenance team in daily workflow in this role. Conducted monthly research on industry standards and various forms of compliance, ensuring that the work environment was as safe as possible—scheduled regular training for the department on current and valuable job skills. During Covid-19, constructed several questionnaires that served as the basis for the team’s understanding of the community’s concerns, health and safety standards. Used feedback to ensure that high standards of safety and protocols were met.Created a work order system to make sure work orders came in through proper resources, processed orders, and sent to the right person to solve that issue. Manage three maintenance people - hiring, mentoring, and development. Scheduled continuing education for the department to grow and develop the team and helped the flow of work.

Asheville, North Carolina, United States

Used empathy to understand each resident's specific and unique needs to provide the most effective services and uphold high service standards. Organized work orders and recorded incoming work order requests in MS Excel.Communicated expectations directly with residents positively impacted the overall morale between the residents and the maintenance department to provide friendly services with professional solutions.Served as a maintenance tech for three buildings and 350 residents.

Web Developement

Studied various front end and gui skills using HTML, CSS, and JS.

Engineering