Grayson Yang Email & Phone Number

Pineville, Nc, Us

Raleigh, North Carolina, Us

Fort Mill, Sc, Us

Collaborates with key stakeholders to identify needs and pain points, understand existing technology capabilities, and devise a targeted product development strategy and roadmap. Enhances marketing technology stack to drive business value, operational efficiency, and revenue generation. Manages Customer Data Platform (CDP) and Platform Analytics teams. • Develops strategic vision for teams focusing on both short-term and long-term objectives for unlocking new revenue streams and enhancing business value.• Builds business cases for technology solutions to determine product requirements and compare cost versus return on investment (ROI).• Updates executive leadership and C-suite on product roadmap, strategic plan, resource management, and opportunities to grow business value.• Conducts competitive analyses to uncover new features and enhancements for internal MarTech to create next level products and resolve business problems.• Prioritizes tasks to continue advancing processes and meeting established benchmarks and deadlines; analyzes data to drive process improvements and increase incremental revenue.• Maintains data privacy requirements for central repository of user information and data points in compliance with CCPA, GDPR, HIPAA, and other regulations.• Leads presentations on fundamentals of product management during onboarding of new hires to sharpen knowledge and skills for success in the role.

Fort Mill, Sc, Us

Managed full software development lifecycle from concept to delivery while adhering to budgetary guidelines and strict deadlines. Oversaw projects to design and enhance a robust system handing approximately 1B events per day. • Delivered hands-on support for projects generating $200M+ with near-zero downtime.• Assisted in developing and orchestrating a Project Management Framework used company-wide to structure project design, delivery, and management.• Played an integral role in leading the buildout of a new MarTech stack from scratch to bring $6M worth of previously outsourced technology systems in house; oversaw migration of all data infrastructure from on-prem servers to the Cloud.• Participated in biweekly meetings with C-suite executives to provide updates regarding project roadmap and status, key results, risks, and potential issues.• Planned the various phases and scopes of work for new marketing technology using Agile methodologies; ran sprint cycles and partnered with diverse engineering teams to deliver high quality products according to deadline and drive productivity.• Consulted with individual business units to implement changes for seamless technology adoption and service migration; led user education and training initiatives to optimize results.• Analyzed business unit requirements to determine migration schedule, dependencies, and other factors that impacted technology adoption.• Coordinated maintenance and improvement of Amazon Web Services (AWS) and Database infrastructures.• Implemented, maintained, and enforced data privacy restrictions in coordination with vertical industry teams to comply with CCPA, GDPR, HIPAA, and consumer protection regulations.• Collaborated with internal teams to pass SOC-2, ISO 27001, & HIPAA security processes and audits.• Assessed performance, evaluated training needs, and led training sessions to improve knowledge, productivity, and efficiency of 7 unique technical teams.

Fort Mill, Sc, Us

Led a team of up to 10 managers and more than 200+ sales professionals to grow business operations and sales success. Consulted with C-suite executives and senior leadership on opportunities to improve organizational-level sales center initiatives, goals, and profitability. • Conducted more than 1K individual coaching and feedback sessions with team members to provide constructive criticism and develop action plans to increase productivity and efficiency.• Organized and implemented a new manager training program rolled out company wide.

Fort Mill, Sc, Us

Coached and mentored a team of 20 sales professionals to improve knowledge, performance, and productivity. Created schedules, assigned goals and responsibilities, and conducted reviews to identify underperforming individuals. • Led team to rank within top 5% companywide in achieving major KPIs including conversion rates and revenues.• Delivered individualized coaching and developing sessions to foster leadership, relationship building, communication, critical thinking, and other essential skills.• Presented financial performance, feedback, and opportunities to leadership to support strategic decision making.