Head Product Trainer, SpectrumVoIP:Leads onboarding for new hires, focusing on product knowledge.Develops and maintains internal and customer-facing documentation.Conducts live and pre-recorded training sessions for SpectrumVoIP's PBX system.Manages training schedules and initiatives for staff development.Supervises other trainers to ensure consistency and accuracy.Quality Assurance Tester:Conducts quality assurance testing for in-house software applications.Provides feedback and insight to executives to help ensure the best product rollout.Technical Support and Assistance:Provides technical support to Sales Staff, Project Managers, and other teams.Python Development:Develops Python tools to enhance operational efficiency.Utilizing API and various libraries to create tools to speed up otherwise time heavy tasks. Recent Accomplishments:Headed the rollout of new Documentation site, reducing support calls and enabling quick responses.Established monthly Channel Partner training sessions, to promote continual learning and engagement in the company.Produced and edited sales training videos for internal and partner use.Mentored employees into various roles within the company.

Managing a team (2-6), keeping track of individual statistics, running weekly reports and reviews of team members. Assisting and Mentoring team members to reach their full potential. The main point of escalation for team members. Resolving basic Network related issues related to the MikroTik Router we deployed including DNS changes, Static IP updates, VPN creation, QOS Shaping, Port Forwarding, etc.Developed a training regimen that allows for quick onboarding of new hires.

Assisted customers with various issues, ranging from Call Routing to Network Troubleshooting through Phone and Email correspondence.Created tickets for customers to track resolutions of issues.Worked as a team to solve various VoIP and Call Routing issues. Communicated with various departments within the company, such as sales and project management, to resolve customer's issues.

Creating a website for Akerly Law. Updating blog with content from Attorneys. Optimizing website for SEO, Google, etc. Assisting and consulting in technology related decisions for the firm. Working with Firm staff to unify online presence.

Remote Content CoordinatorAs part of the IT department of Cardtronics, the Remote Content Team has a unique role in processing software and graphical updates to ATM machines through remote technologies. With the ability to access thousands of ATM machines at a time, there is an ingrained responsibility that requires a high level of trust with the company and among each other. Common tasks include: - Analyzing Data to determine appropriate software distribution- Working alongside project managers to ensure correct distributions for clients.- Creating learning material to educate other departments about advancements and new procedures- Troubleshooting ATMs to determine possible fixes- Coordinating efforts with other departments to accomplish larger, cross-departmental goals.Additional Role: LocatorSearch Support Team MemberThe LocatorSearch product allows Financial Institutions to display locations of their Branch and ATM locations on their website and mobile applications through the use of Mobile API and web based application.Common tasks include: - Implementing new clients into the LocatorSearch System- Creating and customize web locator pages- Researching and resolving clients' LocatorSearch issues

Provide technical phone support to ATM Owners & OperatorsAnswer incoming calls to the Merchant Services Technical Support queueAssist customers with basic hardware/software support and hardware replacementCreate/Work service event records in CORE to track field service calls Provide basic communications support (LAN, Dial, CDMA) Participate on technical support projects team Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner. Provide efficient productivity and superior quality service while working in a fast paced environment.

Freshmen Algebra 1 TeacherPlanned math lessons and prepared instructional materials individualized for studentsCollaborated with teachers, grade level and subject concentration teams, on how to integrate effective grouping strategies in classImplemented technology in the classroom daily through use of a SmartBoard

Communicating with guest in both oral and written communicationsEnsuring and maintaining a high quality of food and serviceHelping out in ways that are above common job descriptionCheck patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beveragesTraining and teaching new employees the system and culture of the company

Maintained a group of 6-8 campers weekly, keeping them engaged, motivated, and leading them by example.Ran a set activity class on a daily schedule.Kept to a strict, yet also flexible, camp schedule by being on time and being able to make quick changes when leadership asks.

Set up for group activities. Assisted the program director in various ways, being the extra hand wherever needed to pull off an amazing camp experience.

An on-call position to assist in setting up for events at the Curb Event Center. Heavy lifting, use of tools, quick thinking, individual and group work.

Interacting with customers while taking their orders.Handling money exchanges and taking responsibility for a cash register. Maintaining a clean lobby area for customers.