Grayson Akerly Email & Phone Number

Plano, Texas, United States

Head Product Trainer, SpectrumVoIP:Leads onboarding for new hires, focusing on product knowledge.Develops and maintains internal and customer-facing documentation.Conducts live and pre-recorded training sessions for SpectrumVoIP's PBX system.Manages training schedules and initiatives for staff development.Supervises other trainers to ensure consistency and.

Plano, TX

Managing a team (2-6), keeping track of individual statistics, running weekly reports and reviews of team members. Assisting and Mentoring team members to reach their full potential. The main point of escalation for team members. Resolving basic Network related issues related to the MikroTik Router we deployed including DNS changes, Static IP updates, VPN.

Plano, TX

Assisted customers with various issues, ranging from Call Routing to Network Troubleshooting through Phone and Email correspondence.Created tickets for customers to track resolutions of issues.Worked as a team to solve various VoIP and Call Routing issues. Communicated with various departments within the company, such as sales and project management, to.

Coppell, Texas, United States

Creating a website for Akerly Law. Updating blog with content from Attorneys. Optimizing website for SEO, Google, etc. Assisting and consulting in technology related decisions for the firm. Working with Firm staff to unify online presence.

Frisco, TX

Remote Content CoordinatorAs part of the IT department of Cardtronics, the Remote Content Team has a unique role in processing software and graphical updates to ATM machines through remote technologies. With the ability to access thousands of ATM machines at a time, there is an ingrained responsibility that requires a high level of trust with the company.

Frisco, Texas

Provide technical phone support to ATM Owners & OperatorsAnswer incoming calls to the Merchant Services Technical Support queueAssist customers with basic hardware/software support and hardware replacementCreate/Work service event records in CORE to track field service calls Provide basic communications support (LAN, Dial, CDMA) Participate on technical.

Peak Preparatory High School, Dallas, Texas

Freshmen Algebra 1 TeacherPlanned math lessons and prepared instructional materials individualized for studentsCollaborated with teachers, grade level and subject concentration teams, on how to integrate effective grouping strategies in classImplemented technology in the classroom daily through use of a SmartBoard

Lubbock, Texas Area

Communicating with guest in both oral and written communicationsEnsuring and maintaining a high quality of food and serviceHelping out in ways that are above common job descriptionCheck patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beveragesTraining and teaching new employees the system and culture.

Tyler, Texas

Maintained a group of 6-8 campers weekly, keeping them engaged, motivated, and leading them by example.Ran a set activity class on a daily schedule.Kept to a strict, yet also flexible, camp schedule by being on time and being able to make quick changes when leadership asks.

Tyler, Texas Area

Set up for group activities. Assisted the program director in various ways, being the extra hand wherever needed to pull off an amazing camp experience.

Belmont University Campus

An on-call position to assist in setting up for events at the Curb Event Center. Heavy lifting, use of tools, quick thinking, individual and group work.

Valley Ranch, Texas

Interacting with customers while taking their orders.Handling money exchanges and taking responsibility for a cash register. Maintaining a clean lobby area for customers.

Bachelor’S Degree, Mathematics

Activities and Societies: Beta Upsilon Chi Mathematics Major and Minored in Electrical Engineering

Education record

Activities and Societies: Alpha Tau Omega

Education record