Grayson Baird Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, US

Raleigh, North Carolina, US

• Provide high-level executive administrative support to the Chief Executive Officer (CEO) and Chief Operations Officer (COO); manage emails, answer a high-volume of incoming phone calls on a multi-line system, develop.
• Coordinate events and meetings, manage logistics, coordinate with cross-functional teams to ensure seamless execution of plans, negotiate vendor contracts, and setup / break down events / meetings
• Serve as a liaison between executive teams and sales office administrative teams; expedite the resolution of complex sales-related issues, develop action plans, and maintains continual satisfaction
• Manage trust accounts; balance trust checkbooks, issue payments, distribute payments to attorneys and other vendors, compose all correspondence, and ensure continual financial control and accuracy

• Served as the primary point-of-contact for the Community Association and acted as a liaison to the Board of Directors; facilitated clear communications throughout internal and external channels. Coordinated the daily.
• Authored, created, and published the monthly newsletter for the company and communities and developed creative content for the company and community websites; increase exposure and traffic
• Provided education to the Board of Directors on North Carolina regulations, guidelines and standards
• Managed community finances; prepared and maintained the annual budget and capital reserve budget, monitor financial performance, identified opportunities for cost savings, and contained costs

• Delivered world class support to homeowners; served as the first point-of-contact, responded to inquiries, questions, or requests, and effectively resolved complex conflicts. Updated and maintained association files.
• Developed the company’s website and created new content; maximized visibility and website traffic
• Identified maintenance needs and worked closely with vendors to expedite the resolution of issues; negotiated contracts to minimize maintenance costs and ensured complete homeowner satisfaction
• Facilitated and lead effective training programs to maximize the potential of teams and drive results

Raleigh, NC, US

• Created a positive experience for all members and delivered world class service; established new accounts, processed transactions and account changes, delivered education on products and services, presented value-added.
• Led up-selling strategies; analyzed the needs and goals of members, identified new opportunities, presented recommendations, promoted value and benefits, and consistently surpassed expectations