Grayson Sullivan Email & Phone Number

Philadelphia, Pa, Us

Consistently maintained strong call quality while assisting clients with accessing multiple public benefits such as SNAP over the phone.Efficiently and thoroughly educated clients on benefits and the application process while also extending empathy and targeted care towards individuals.Collected and analyzed relevant client data such as health insurance providers, income, and household factors to determine eligibility for public benefits.Co-Facilitated an LGBTQ+ Employee Resource… Show more Consistently maintained strong call quality while assisting clients with accessing multiple public benefits such as SNAP over the phone.Efficiently and thoroughly educated clients on benefits and the application process while also extending empathy and targeted care towards individuals.Collected and analyzed relevant client data such as health insurance providers, income, and household factors to determine eligibility for public benefits.Co-Facilitated an LGBTQ+ Employee Resource Group, which entailed planning and leading quarterly meetings, as well as guiding group members through various workplace challenges and advocating on their behalf.Participated in a 6-month program with the Learning and Development department, which included creating and facilitating multiple training sessions for new staff, creating and updating Litmos courses, and executing various administrative tasks such as scheduling, meeting planning, and employee profile maintenance. Show less

Regularly executed a multitude of diverse skills including but not limited to, enhancing operational efficiency by utilizing slow periods for smart organization and preparation, began and maintained relationships with regular customers, handled high volumes of guests while accommodating many needs, creating a safe bar space for trans and queer customers, and advocating on behalf of staff when issues arose.

Independently managed high volumes of diverse customers’ needs efficiently, selling between $1200-$2500 worth of food and beverage items during an 8-hour shift, maintained detailed knowledge of an extensive high quality beer menu which changed daily to expertly recommend product to guests.Assisted with managing schedules and staff meetings.