Grayson Thompson Email & Phone Number

United States

•Ensured 100% accuracy of system accounts by reviewing customer requirements and rectifying usage, charges, setup, and processing errors.•Solely assigned to work with Avalon Bay Communities and Brookfield properties while analyzing their business processes.• Ensured data consistency by analyzing and reconciling discrepancies between company and client systems while accurately interpreting requirements and specifications. Achieved 100% accuracy.• Gained valuable insight into the impact of data on business processes, enhancing forecasting accuracy for past and future performance.• Worked through a transformation effort to help build this team with senior team leads and management.• Collaborated with project managers, account managers, senior team leads and clients to be able to provide process improvements.• Helped with building cost usage trend reports to be sent to clients for review of total account information.

Idaho Falls, Idaho, United States

• Identified and rectified billing errors with 100% accuracy through meticulous analysis of utility bills.• Ensured clients were accurately billed, resulting in significant cost savings and increased customer satisfaction.• Analyzed corrected bills, current bills, and any sort of discrepancies. • Empowered clients to focus on strategic priorities by expertly managing their utility accounts with Conservice.

Logan, Utah, United States

• Ordering products for the store• Scheduling staff• Inventory• Helped with the hiring process• Ran store meetings• Customer service• Trained staff• Hitting sales goals• Was in charge of twenty to thirty people during shifts.

Logan, Utah, United States

• Maximized customer satisfaction and sales by delivering exceptional shopping experiences to consumers.• Ensured store cleanliness and organization, and facilitated efficient inventory management through effective backroom stocking.• Exhibited proficiency in operating cash registers and accurately processing end-of-day deposits.• Delivered superior customer service by providing personalized shoe recommendations through effective communication with customers.