Stefanie Gray Email & Phone Number

St. Louis, Mo, Us

Oversee and direct a small group of professionals responsible for developing and improving process and controls related to the three operational functions of Configuration Delivery Services; forecasting/budgeting, quality, and workforce management. Create, manage and deliver performance metrics reporting for all of Configuration Delivery Services teams. Actively cross train and develop employee skills to broaden and deepen their knowledge base to fully support all functions across the team. Serve as a thought leader in proposing various opportunities maximizing resources and elevating the level of services delivered.

Bloomfield, Ct, Us

Oversee and direct three functional teams comprised of 30+ direct reports, driving overall Cigna Guided Solutions client satisfaction in areas of account installation, eligibility and quality audit. Manage performance metrics of all three teams as well as individual employee performance standards, coaching and career path development. Actively develop employee skills to broaden and deepen their knowledge base and proactively identify next career path goals.

It is my responsibility to support organizational growth by providing strategic client direction, building new relationships and maintaining existing client relationships, as well as ensuring that client projects are implemented according to schedule.

Austin, Texas, Us

As a member of the combined Kadient-Sant Professional Services team, my primary responsiblity continues to be project oversight of client implementations / engagements.

Austin, Texas, Us

Relationship Management, Customer Experience, New Customer Implementations, Content Management, Sales Enablement.

Hooksett, Nh, Us

Bloomfield, Ct, Us

Franklin, New Hampshire, Us

Bachelors, Business Administration

Bachelor'S Degree, Business Administration And Management, General