Major engagements include:• 16 month contract at The Food Service Centre Ltd supporting its major contract with Shell UK to manage the supply of Sandwiches, Chilled Snacks, Hot Food and Baked Confectioneries into its company owned service stations. This involved the creation of an updated end-to-end cost model, introducing revised operational metrics to track operational performance and profitability, and a period as the interim Planning and Statistics Manager.• 8 month GDPR contract at Monmouthshire Building Society mapping the end-to-end mortgage and savings processes, producing the personal data processing registers, assisting with the creation of the privacy notices, assisting with the development of GDPR compliant procedures and developing an issue resolution plan to achieve full compliance• Delivered a 4 month contracting project supporting a major financial sector client’s transformation project converting a team of 3,500 self-employed agents to an employed team of 2,500• 2 year contracting engagement with Barclays as a Senior Business Analyst/Project Manager supporting a major PPI Remediation Programme• 2 year contracting engagement with Barclays as a Continuous Improvement Manager improving the processing of PPI claims (both claims referred to the FOS and initial claims handling)• 2 year improvement programme within Marks and Spencer’s ready meals supply chain• Multi-year improvement programme within Mangar International focussing on improving their internal processes

Established Nspire Consultants in 2008 as a vehicle for delivering significant improvement into organisations through high value process improvement utilising Lean, Agile and Six Sigma methodologies

Major engagements include:- Review and refinement of Marks and Spencer's Food NPI/D process- Farm to store review of pork supply chain on behalf of the Red Meat Industry Forum- Review and refinement of the NPI process for Royal Doulton