Providing support and assistance to the members for Canada’s premier loyalty program.

-Home based position, providing an exceptional customer experience to Post Secondary Institutions clients, ensuring a high degree of proactive and customized service to travellers with a variety of diverse needs.-Selling a full range of products including airfare, car hotel and group travel.-Processing tickets exchanges and refunds as necessary.-Assisting customers to navigate travel disruptions as they occur.

-Offered exceptional personalized level of service for hight end membership only Travel Agency.- Provided tailored to the client desires travel experiences including exquisite worldwide hotels, villas, yachts as well as air, car rentals, cruises and any other travel arrangements.

-Built professional relationships and rapport with AMEX Premium Card members in order to deliver personalized customer experience.-Maintained personal client profiles.-Worked closely with outsourced suppliers to ensure complete and accurate processing of travel documents while following the processes and procedures in place. Providing accurate quotation and issuance of Airline Privilege deals and managing daily queues.-Provided Premium card travel services, which includes air, hotel, car rentals, cruises, tour reservations, and any other travel related arrangements.-Certified ACTA Air Canada Global Sales Expert

- Arranged travel for customers for both business and vacation.- Identified customers’ needs and preferences, such as schedules and costs.- Planned and arranged tour packages, excursions, and day trips.- Calculated total travel costs and booked reservations for flights, hotels, car rentals,cruises and special events.- Advised clients of proper documentation required for travel and educated them of new requirements and products to ensure a quality customer experience.- Provided information about local weather conditions, customs and attractions.- Coordinated alternative booking arrangements if changes arise before or during the trip.

- Consultant for a full-service travel agency.- Responsibilities included: switchboard, multiple phone calls, walk in sales, liaison with customers and staff as provided.- Dealt with customer escalations and provided solutions to clients.

- Consultant for a full-service travel agency.- Managed extensive requests including flights, hotels, car rental and train reservations.- Coordinated all store decor and windows displays.