Career Summary:Healthcare IT Clinical Software Analyst fully committed to providing exceptionally diverse professional clinical EHR software support with excellent communication, organizational, analytical, and problem-solving skills. Develop comprehensive technical to end user educational documentation with an emphasis on continuous improvement of stakeholder, customer, and client service satisfaction. Key Competencies - Technical Skills:• Healthcare IT Clinical product systems subject matter expert working on an Advanced Resolution Team ensuring compliance for EHR PointClickCare software and improving overall EHR end user experience resulting in increased productivity.• Self-trained comprehensive configuration of Assessments, Care Plans and Orders with a focus on Clinical and Social Service Health Care Assessments for SigmaCare by MatrixCare• Exceptional analytical, critical thinking and time management skills providing exceptional product software support and defect tracking for all electronic health record issues.• Excellent active listening, communication, and detailed technical to end user educational documentation with keen attention to detail for successful stakeholder, customer, and client experience for all healthcare personnel.• Competent in Microsoft Office, remote access tools such as VNC, SCCM and Zoom.• Skilled in Saleslogix, Salesforce, Service Now, Fresh Desk customer ticketing systems.• Experienced in Healthcare IT with multiple Clinical and Electronic Health Record software products.