Gregory Davies Email & Phone Number

Pontyclun, Gb

Newport, United Kingdom

1. Cost Recovery Management: Oversee and management of cost recoveries totalling c£23m, ensuring accurate financial tracking and reporting.2. Budget Oversight: Management the budgeting process for a workforce of around 750 - FTEs across three cost areas, ensuring alignment with organisations goals and financial targets.3. Demand Planning: Spearheaded demand planning for a diverse portfolio of inflight projects, including 30-50 programs concurrently. This involved forecasting resource needs, optimising resource allocation, and ensuring project timelines were met.4. Resource Scheduling: Develop and implementation of comprehensive resource scheduling strategies to allocate operational resources efficiently, optimising productivity and meeting project deliverables.5. RTA: Maintain real-time adherence to operational schedules, closely monitoring and adjusting resource allocation to meet evolving project demands and timelines.6. Strategic Planning: Collaborating with senior leadership team to develop long-term planning strategies, aligning resource allocation with company objectives and future growth plans.7. Performance Analysis: Conduct regular performance analysis to identify trends, bottlenecks, and opportunities for process improvement, utilising data-driven insights to enhance planning processes.8. Risk Management: Identify potential risks in resource planning and developed contingency plans to mitigate disruptions and ensure project continuity.9. Continuous Improvement: Implemented process enhancements and automation tools to streamline planning and scheduling processes, resulting in increased efficiency and accuracy.10. Reporting and Documentation: Generate comprehensive reports and documentation to provide clear visibility into resource allocation, cost recovery, and project status for senior management and stakeholders.

Cardiff, Wales, United Kingdom

Cost Recovery Management: Oversee and management of cost recoveries totalling c£23m, ensuring accurate financial tracking and reporting.Budget Oversight: Management the budgeting process for a workforce of around 750 - FTEs across three cost areas, ensuring alignment with organisations goals and financial targets.

Cardiff, Wales, United Kingdom

Cost Recovery Management: Oversee and management of cost recoveries totalling c£30m+, ensuring accurate financial tracking and reporting

Newport, United Kingdom

Budget Oversight: Support the budgeting process for a workforce of around 6,500 FTEs across Contact Centres, ensuring alignment with organisations goals and financial targets.Recruitment Facilitation: E2E Planning of agreed recruitment into Contact Centre Sites, with calibration with External suppliers, Training and the business Strategic Planning: Supported the Planning Manager develop long-term planning strategies, aligning resource allocation with company objectives and future growth plans.

Swansea, Cardiff & Newport

Leading and managing a team of call centre agents to meet performance and productivity targets.Providing ongoing coaching, training, and feedback to team members to improve their skills and achieve their objectives.Ensuring that the call centre team delivers excellent customer service and meets service level agreements (SLAs) and key performance indicators (KPIs).Handling escalated customer issues and complaints and ensuring that they are resolved in a timely and satisfactory manner.

Bridgend, Swansea & Cardiff

Customer Facing Branch and non branch roles

Wales, Uk

1. Manage internal store waste and sales budgets across store, allowing spendable wages to be spend vs profit.2. Manage strict controls over waste example:- out of coded waste, seasonal products - through price reductions3. Health & Safety - E2E process4. Support Finance Manager with TAX & VAT Disputes5. Support HR Manager - Working time directive, HR issues, Disciplinaries and maintain a positive working environment6. Engaging with internal and external suppliers to ensure that costs are kept within stores and business budget

Bsc - Computing & It, Computing And It, Tbc

Level 4, Accounting Technology/Technician And Bookkeeping, Pass

Level 3 In Financial Services, Banking And Financial Support Services, Pass

Computerised Accountancy, Accounting

Qualification in the operation of use of SAGE accounting software

Gcse, English, Maths, Science, Ict, R.S, Welsh, Electronics, Grades A* - C