Greg Dent Email & Phone Number

Los Angeles, Ca, Us

Greater Los Angeles Area

Direct Reports: 4 Managers with departmental staff of 40Annual Operating Budget: $3M including maintenance, support, not including employee costs. Capital 2013 – 2020 average $3.7M per year across multiple department and client projects• Led re-engineering of system upgrades and implementation of poorly managed cloud system with inconsistent documentation and sub-par capability. Acquired executive support, recruited a top tier tiger team with expertise in engineering specifications to exceed project demands. Oversaw vendor negotiations. Short-term project goals achieved in 2-months while continued to resolve all issues within 4-months.• Successfully gained customer confidence, expanded support, and elevated satisfaction.Achieved by defining clear lines of ownership and demarcation of responsibilities. Promoted customer first mentality across teams, instigated best practice approach to engineering, implemented proactive monitoring and alerting, change management. Vastly improved communications between technical teams and our business partners. Exceeded customer expectation and delivered 50% more productivity without adding cost or headcount. • Led development and increased opportunity to broaden technical support staff knowledge. Achieved by holding product deep dives, identified SME/product owners who disseminated knowledge and instructed technical team on troubleshooting and resolutions, realigned responsibilities across engineering and tech support. The work environment was changed from an individual hero to a team culture.• Resolved production delays caused by faulty access control system. Partnered with key leadership stakeholders for approval to replace access control infrastructure and hardware. Worked with Disney Global Security to add a lock replacement project to their capital plan. As a result of installing the new locks, lock failures are non-existent for thousands of employees.

Direct Reports: 2 Managers with 18 employees (multi-departments)Annual Operating Budget: Capital 2012 - $3.2M: DWDM WAN, DMZ, transcoding, servers, systems managementCapital 2011 - $2.3M: servers, facilities, storage, automation, and systems managementCapital 2010 - $400K: network, automation, and storage• Migrated media service from a highly manual physical tape process to a digital file-based workflow. Scoped, designed, and implemented the project between critical fall viewing seasons in a 10-month window. Designed a workflow to receive, conform, review, approve and distribute on air broadcast content. Gained stakeholder approval on workflow, identified vendors and pricing, received capital project approval. The solution utilized Signiant file delivery with custom Perl code to provide functional media asset management services. The POC was successful and the basis for a more compete asset management implementation. The POC is still in use running parallel to the newer system transcoding and captioning content that is used for air. • Created and implemented non-existent maintenance or support contracts, continual unplanned expenses required to repair failed components, high OT budgets and staff burnout, negatively impacted efficiency and forced team to become reactive. Worked with the Vice President establishing a multi-year plan to rebuild the neglected infrastructure by replacing outdated and increasingly failed hardware. Standardize the infrastructure on best in class vendor supported hardware, selected hypervisor and standardized on block and scalable NAS products. Worked with finance to define the annual operating budget. Decommissioned old infrastructure as the new came online, instilled a virtualization first mantra. Reduced OT cost by 75% due to stability achieved across the infrastructure silos.

Greater Los Angeles Area

Direct Reports: 7 staff w/occasional contract workers.Annual Operating Budget: 2009 Capital - $1.1M: network, transcoding, servers, NAS and SAN storage• Managed growing the IT infrastructure for the ABC Television West Coast Broadcast, Operations and Engineering with specific focus on supporting post-production departments and their transition to high definition, file only work flows. • Provided mentoring and training, refocus staff responsibilities resulting in increased employee engagement and enablement. Instituted policies and procedures supporting proactive rather than reactive support.• Architected and designed technical solutions encompassing 10 gigabit Ethernet and high throughput NAS to transition customers from linear standard definition workflows to a high definition file-based operation.

• Designed and implemented the first-generation global wireless standard which was rolled out to business units in the North America and Asia Pacific regions and established the foundation for continued wireless service development. • Upgraded the Burbank and Glendale regional backbones deploying updated platforms and high-speed gigabit Ethernet to meet the growing bandwidth needs of our Media and Studio segments. • Evaluated and tested TCP acceleration and optimization technology from Orbital Data, collaboration with other engineers to develop a standard design for site-to-site VPN to meet unique requirements for traffic engineering, security and routing.• During the summer of 2005, on site supporting the grand opening of our Hong Kong Disneyland Resort. Remote supported projects for Tokyo Disney Sea and Disney Cruise Lines.

Requirements gathering, customized network solutions, product research, project management