Jeffrey Greaser Email & Phone Number

Littleton, Colorado, United States

Drive growth initiatives to develop the Boost wireless brand across the wireless landscape.

United States

Dish Wireless - National Retail: Channel Expansion Operations

Englewood, Colorado

Greater Denver Area

Manage all site operations leadership with both Managers and Supervisors reporting directly and indirectly. Continue to facilitate Verizon wireless fraud monitoring as well as monitoring MoneyGram money transfers for fraudulent activity and suspicious money laundering trends.

Greater Denver Area

Manage a team of 7 supervisors with 15-18 employees each monitoring fraudulent activities in the Verizon Wireless customer base via inbound calls and offline auditing techniques. Jeff is tasked with stopping fraudulent activities by a criminal population while simultaneously repairing damage to legitimate Verizon customers who are victims of fraud.

Greater Denver Area

FIRST DATA, Denver, COeLearning Curriculum Developer, 8/2013 – 12/2013 (Strategic First Data change in Denver market, sevrance package provided)Create and implement custom eLearning solutions for employees in all global locations and job functions that meet and exceed the requirements of the internal customer in order to engage and inform the target.

Nashille

Manage relationship between Quality Control and Call Center operations for provider of wireless insurance and high-tech warranty subscription services. Lead team of four Quality Supervisors and 30+ Quality Analysts, and leverage Six Sigma techniques to drive development and execution of process improvements that enhance customer service and technical.

Nashville

Spearheaded groundbreaking advancements in Voice Analytics data extraction and application; led collaborations across teams and departments, developing innovative methods for leveraging data analytics to enhance business intelligence. Created policies, programs, and procedures for voice analytics related operations across the enterprise. Managed six direct.

Fulfilled complex business research requests; hosted discovery sessions with executives to define their needs; delivered powerful presentations and reports that detailed customer experience and guided executive business decisions in customer satisfaction, call handling, and customer survey analytics.

Created and led training for new hires, customer service reps, fraud prevention specialists, and risk management stakeholders; managed classes and OJT for groups of 10+, tracked and reported progress, administered employee computer accounts and permissions, and oversaw employee performance during initial three-month evaluation period.

Customer experience Quality Assurance Analyst

Call center technical support representative

Murfreesboro

It was a ton of fun dealing in the new business of Local Number Portability (LNP) as my first experience in the wireless industry as a call center technician

Greater Nashville Area

Consumer electronics sales and customer service

B.S. Communiciation, Interpersonal And Social Skills

Mass Communication

Education record