Great Chigozirim Email & Phone Number

I am an IT Asset Management Specialist at Buchanan Technologies, a leading IT service provider that offers customized solutions to clients across various industries. I have been in this role since June 2023, and I am responsible for managing contracts and relationships to maximize value creation and costs for software licensing, maintenance, hardware and service offerings. I have over 5 years of experience in IT service desk and software asset management roles, working with various tools and platforms such as ServiceNow, CRM, and AWS. I am AWS Certified, having completed the AWS re/Start Program Learner at Amazon Web Services and the AWS Practitioner Certificate at Per Scholas, where I gained hands-on skills in cloud computing, security, and networking. I also have a Professional Diploma in Software Programming (JavaScript) from NIIT Nigeria and 24 credit hours in Business Administration from Arlington Baptist University, where I learned the fundamentals of programming, data structures, algorithms, and business management. I am skilled in asset management, customer relationship management, and IT asset management, and I have a passion for learning new technologies and solving problems. I have facilitated the business' needs for ongoing technical support and upgrade protection on selected products, and served as the primary point of contact for software related requests through the service desk workflow. I have also contributed to increasing the user retention rate by 25% by implementing best practices and standards for software asset management. My goal is to leverage my expertise and certification to deliver value and satisfaction to my clients and stakeholders, and to pursue continuous improvement and innovation in my field.